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This app has been an invaluable addition to our store, but what truly sets it apart is the exceptional support team. The developers are incredibly responsive, knowledgeable, and always willing to go the extra mile to help. Their expertise and dedication have made a world of difference for us. We highly recommend this app to anyone looking for a reliable solution backed by an outstanding team. Thank you for all your support!
Thank you for your kind words! We’re delighted to hear that the app has been a valuable asset to your store and that our support team has made a positive impact. It’s great to know that our developers' responsiveness and dedication have been beneficial for you. We appreciate your recommendation and are always here to support you. If you need any further assistance, don’t hesitate to reach out.
Best regards,
Searchanise team
Very poor support - I am a paying customer and literally just ignoring my emails.
Hello,
We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as we analyzed, many of our new clients replaced our competitors' search apps with our app, which also contributed to an increase in installations.
We definitely understand that we had a problem with response speed. Fixing it was our main priority. So now we have good news for you: we hired more people and also organized team training activities to improve our service.
As we see, you are still using Searchanise. Thank you very much for staying with us! Our team is now stronger than ever so feel free to contact us with any questions.
Best wishes,
Searchanise team
Great features on this app and the team was super helpful.
I needed specific design implemented on the collection pages and the Searchanise team worked with me to make it exactly like I needed.
Amazing service!
Thank you for your positive feedback! We're delighted that you enjoy the app's features and found our team helpful. We were happy to implement the specific design you needed for your collection pages. We're here to provide amazing service whenever you need it.
Best regards,
Searchanise team
Nice support
Thank you for your kind words! We're glad to know you're happy with our support. If you ever need further assistance, feel free to reach out!
Best regards,
Searchanise team
Love having the ability to customize my filters. Support staff is very patient and helpful. Wish there were more indepth / video tutorials on how to use the features.
Thank you for your review! We're delighted that you appreciate the customization options and our supportive team. You can find more helpful tutorials on our help portal. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Best regards,
Searchanise team
difficult to set up. not interested
Hello,
We’re sorry to hear that you had trouble setting up the app. Our support team is always ready to assist with any issues you may encounter. We see a ticket from you, and our agent responded within an hour asking for additional details about the issue. We are eager to help and would greatly appreciate your response so we can assist you in resolving it as soon as possible.
Looking forward to hearing from you.
Best wishes,
Searchanise team
I'm really impressed by the quality of the product and the quality and the efficience of the team working there.
We installed Searchanize 10 days ago. And it worked perfectly well. I wanted to implement in-depth customization and it's impressive how fast they answer, and how they implement everything that i wanted to try.
Really thanks guys !
Thank you for your kind review! We are thrilled to see that our history starts on such a positive note. We will make sure to keep it up so you are always satisfied with Searchanise and our customer service.
Best wishes,
Searchanise team
Their support is incredible. The app is working great and their surpport really helps you if needed. Thank you Madina for your great help!
Thank you for your kind words! We're glad to hear that the app is working well for you and that our support team, especially Madina, was able to assist you. We're always here to help whenever you need it!
Best regards,
Searchanise team
Searchanise App greatly improve customer experience on our web site. Almost half of the visitors use search to find products they need. It has powerful features and customization options, and if something different is required, Searchanise customer support implement custom features at the lightning speed.
Thank you for sharing your experience! It's great to know that our app's features and customization options meet your needs. Our team is dedicated to providing fast and efficient customer support. If you ever need further assistance or custom features, feel free to reach out to us!
Best regards,
Searchanise team
Great app overall with many functions my theme is missing. Swift and very helpful customer service who can help with anything from setting up the app to custom solutions.
Thank you for your positive feedback! We're delighted to hear that you find our app's features valuable and that our customer service has been swift and helpful. If you need any further assistance or custom solutions, please feel free to reach out to us. We're here to help!
Best regards,
Searchanise team