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I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option” and couldn’t find anymore the panel to change the setup collection page.
3) I made so many different tests with different themes in the end when I removed the app, products not showing anymore in my original theme in collections but as single products yes. In my new theme instead they were showing not as they had to do, but in the way of my old theme loosing their look and the add to cart option .
In the end no way I “lost” my original theme ( Shopify partner asked me 1400 euro to fix it...) and in new theme I didn’t install it anymore (even th I have it paied til may 2021).
Hello,
Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app.
Our team regrets we haven't had a chance to help you fix those problems as have not received any support requests from your team.
We will reach out to you shortly via email and will do our best to help.
Searchanise team
Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup.
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I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with support over things that should have been easy and even some technical bugs that they don't seem to understand and cannot fix. I begged them to get on a video call to help me finish the setup, but they claimed they could not provide that kind of support. If that's the case, then they should make setup easy. It was such a nightmare. I have built entire websites on Shopify before and nothing has been as difficult as setting up this app. I am so frustrated. Finally, I've given up and will uninstall the app now. Just beware. My developer was even having trouble. I do not recommend this app. I am off to find another.
Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients to go through so please accept our sincere apologies.
We looked through your email history with us and we understand why you feel this way. It's indeed very frustrating when the setup process takes so long. We sent you an email about our idea of dealing with this situation. See, we still want to make it right for you and leave you with the best results possible. Please let us know via email if our offer sounds good. We'd be more than happy to continue our journey and show you that we can make it up for you.
As for a video call, we'd like to clarify that initially, we didn't offer it because your plan didn't include such a service. However, we discussed the situation further with our team, and considering the fact that the situation was indeed quite complex, we decided to make an exception. We're sorry to see it was too late! Still, if you ever think of giving our app another shot, please contact us again and we will be glad to help as much as we can.
Best wishes,
Searchanise team
Useless app I have ever seen on Shopify App store. After installing this app on the store, user cannot proceed from cart page to checkout page. It writes unnecessary codes on your store which messes the entire user experience. Don't download this, if u use u will not get orders. Because user cannot proceed from cart page to checkout page. Useless and brainless people
Hello,
Thank you for taking the time to leave your feedback.
We are really sorry that you faced the issue that affected the checkout. From your communication history with our support team we learned that the mentioned issue was caused by a conflict with the theme you were using in your store. As far as we can see the issue was quickly resolved and finally the app was fully compatible with the theme.
We have reached out to you via email but unfortunately we didn't have a chance to help you further as our app was uninstalled.
Please be assured that we would appreciate the opportunity to help you with the app in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
Best regards,
Searchanise team
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello,
Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to.
We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well.
We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future.
If any concerns need to be addressed, we are here for you, just let us know at feedback@searchanise.com. We'd be happy to have you back if you decide to give us another chance.
Searchanise team
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello,
Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!
We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly.
However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/
We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you.
Best wishes,
Searchanise team
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello,
Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price.
We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication.
By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise
We do hope that with our assistance you will find more ways to profitably use our app for your business!
Best wishes,
Searchanise team
It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.
Hello,
Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't get any reply from you.
We appreciate your willingness to share your thoughts on our app and we are glad to tell you that we have changed our pricing policy, you can check our new prices at the link: https://searchanise.io/pricing/
Moreover, we are planning to add new features in the near future. We will keep you updated with the news. You can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise
We do hope that with our assistance you will find more ways to profitably use our app for your business!
Best wishes,
Searchanise team
is not working properly with my pages. when i click on the brushes tab for example, it doesn't show me just brushes. It shows me all of my products in general...fix this
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to see you faced such an unpleasant situation!
Unfortunately, we didn't have a chance to help you because we didn't receive an email from you.
As far as we see, you are no longer our client which is very sad to see. Nevertheless, if you ever decide to give us another shot, feel free to contact us via email at feedback@searchanise.io where we are always ready to help.
All the best,
Searchanise team
Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results
Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes.
In case you need to contact us again, feel free to email feedback@searchanise.com or send a message through the feedback form in the app's control panel. We'd be happy to assist.
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!
We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.
All the best,
Searchanise team