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worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.
Negatives:
1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?
2) Since im in their trial version, they asked me to upgrade. In their email, it is stated that if i upgrade within the next 2 days, i will get a 30% discount. The truth is, I can upgrade by the end of the trial to get the same discount, which is published on your app page:
http://start.searchanise.com/shopify/?utm_source=shopify&utm_medium=app_page&utm_campaign=shopify%20app
So i'm not entirely sure if i getting a good deal just by upgrading in the next 2 days
Pros: It's has fast search, but not faster than instant search+ or even comes close.
Having said that, the cost is no where near instant search+ also. Bang for your buck if you need a custom search solution but cannot afford other premium solutions like instant search+ / agolia
That being said, this an honest review and not out to bash the app developers or the people who sent their email promotions. The app did breakdown half way through trial and getting no solution in 2 days on a live store is not acceptable. Who knows what will happen next if i choose to subscribe? If a solution can be delivered, I will adjust the ratings.
Also, don't sed out emails like that mentioned in point 2. I really though i was getting a great deal until i found out that the price is the same. Bad move man.
Hello,
Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app.
Your frustration is totally understandable, especially when it comes to prices not being shown. As a rule, we deal with such issues as fast as we can. Since the time when you had left the review, our team grew so now we are capable to solve our clients problems faster.
You also mentioned the 30% offer that didn't seem that profitable. We are sorry to leave a wrong impression, yet the 30% deal we offer for 2 days works for months subscriptions when the discount we have on our app page works for yearly subscriptions only.
We know you stopped using our app due to the issues you faced. Still, we'd like to say that we are always glad to see you back so you can have a better experience with Smart Search & Filter.
All the best,
Searchanise team
Support is extremely helpful - I had a question about how to make an important change, and they provided the correct solution in about an hour!!
I installed this app maybe 2 hours ago on the free trial. I'm over impressed. All I can think is "where have you been all my life". Yes, its that amazing. Not only does it make it so much easier for my customers to find the products they are searching for but it also helps me to find errors in my tagging. Like "bikini" and "Bikini" when searching as a customer it shows these simple errors that you wouldn't find in your admin tagging. Simple, I know, but a big deal when it comes to the customer point of view. Also in the integration section it introduced me to apps that I hadn't run across yet, and are great tools or extensions to have. Like I said, I'm impressed, big time. A must have for any store. A keeper for me. So much so I decided to leave a review, my first app review ever. That's how impressed I am. I almost didn't want to share, wanted to keep all the good stuff to my own store, lol. You'll love it.
They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.
Hello,
Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new setting for changing the product tile borders color. We know what was the cause and will not let it happen again.
Also, as far as we can see, one of our support agents has already helped you to fix the issue and the borders are not displayed in your store anymore.
As for the ticket itself, it was closed automatically in 4 days after one of our agents responded, as we didn't receive any further replies from you in that ticket. We apologize for these inconveniences. Please also note that you can re-open any of your tickets by replying to them at any time.
If there is anything else we can do, please message us at feedback@searchanise.io, we are always here to help you.
Best regards,
Searchanise team
Very Happy Customer, good quick and helpful search app. Thanks so much :) www.AdensTyres.co.nz
Exceptional to say the least. The app functions great, has great features, but to top it off the support is exceptional. Ilya and Vladimir helped us with various customizations that really made everyone happy. So glad we made this switch from our previous search app.
What an amazing review! We're on cloud nine when we hear such positive words about our functionality and our support team. Thank you very much for taking the time to share your feedback!
Ilya and Vladimir are especially happy. Please make sure to contact us anytime because any agent on our team would be glad to help you.
Best wishes.
Searchanise team
The features, configurations and the support of Searchanise has been awesome. It's affordable for the Pro version and the customer support are second to none. Highly recommend it.
Exactly what I needed! Especially convenient when most of my customers come from Instagram. Saw increase in sales by 10% after the first week!
Muy buena aplicación la recomiendo ampliamente 100% customizable!!
Great app and very easy to use. I have just installed it, and I am happy because there was no need to add any kind of code to my theme.