Reseñas (1.153)
Refinar
-
Por calificación
They have been a game changer for us! Thank you all.
Thank you for your fantastic feedback! We're thrilled to hear that we've made such a positive impact on your store. If you ever need anything, our team is here to support you!
Best regards,
Searchanise team
Not working on Black Friday!
Hello,
We are very sorry to see that our recent issue affected your store, especially on Black Friday! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Sillas, your customers will be redirected to the Search results page with all the products found for the ‘Sillas’ search term. If this mechanism didn’t work for you during our issue, please let us know, and we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options to make our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we can see, you have already removed our app. We're very sorry to see it! If you ever decide to give us another chance, feel free to contact us at feedback@searchanise.io with any questions or queries. We will be there for you!
Best wishes,
Searchanise team
Great app with pretty quick and professional support
Thank you for your feedback! We're happy to hear that you're enjoying the app and we appreciate the kind words about our support team. We're always here to assist you!
Best regards,
Searchanise team
Great Customer Service!
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. If you ever need assistance again, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
We can't be happier, our website is as fast as the google search engine, God bless
Thank you very much for your feedback! We are happy to see our app provides exactly what you need at high speed.
Feel free to contact us at feedback@searchanise.io if you ever need help.
Best wishes,
Searchanise team
We love this app; easy to use. The search result is intelligent and fast. Customer support is excellent! Very happy customer.
Update* Recently, we have had some problems with our online theme not allowing the customer to use the search function properly when viewing the site on mobile mode. Without asking Searchanise for help, they actively fix the problem, so now my mobile customer is very happy. Thanks a lot, Searchanise!
Update* The latest app update broke the layout of the search result page; the support was excellent in resolving this issue and getting our site back up and running in no time.
Update (2024): We decided to use their collection filter features. After two days of testing and setting it up on our site, I have to say that this product is very robust and flexible, meeting all my needs when it comes to setting up all our collection filters properly. It takes a little bit to learn, but with their fast support, it was a breeze.
Love having the ability to customize my filters. Support staff is very patient and helpful. Wish there were more indepth / video tutorials on how to use the features.
Thank you for your review! We're delighted that you appreciate the customization options and our supportive team. You can find more helpful tutorials on our help portal. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Best regards,
Searchanise team
6 years long and still an excellent app/partner. fast troubleshooting and helpful configurations. the app is great.
(original review 6 years ago: This is amazing, excellent site crawling that makes customer searches simple and fast.)
Very very impressive. Cheaper than my last search facility. Far more functionality and stats. Highly recommended without question.
EDIT... 12 months on.... still the best. BRILLIANT
EDIT .... 18 July 2024..... STILL AMAZING - Just had another incredible bit of support and my site is flying.
Great search. We have used it now for years. Not sure how it can be improved, to be honest, if it ain't broke don't fix it comes to mind. I had an issue that was introduced by another app and they fixed the search within minutes! can't complain at all!