Reseñas (1.694)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
29 de noviembre de 2024

Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.

Relco London
Reino Unido
Más de 6 años usando la aplicación
Searchanise respondió 2 de diciembre de 2024

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we see, now it's fixed by our developers. Nevertheless, our main priority now is to examine all the details of this situation. We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. We hope we can talk to you soon!

Best wishes,
Searchanise team

Fecha de modificación: 4 de diciembre de 2024

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.

Any help is much appreciated, please!!!!!

UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.

Highgrove
Reino Unido
Más de 3 años usando la aplicación
Searchanise respondió 2 de diciembre de 2024

Hello,

We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.

We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!

UPDATE 04.12.2024: We assume you haven't received our emails and we're sorry to see it! It appears as though our emails end up in the Spam folder or something else happens. To ensure we can talk we sent you a new email using different contact info associated with your store. Additionally, we enabled the Live Chat feature for you. We hope we can talk to you soon!

Best wishes,
Searchanise team

4 de octubre de 2024

This app has many bugs

The Customer service never lets you know whenever they have big issues

the customer service is also very bad and answers once every 3 or 4 days

please DO NOT install this app have many other apps on the market better than them

DO NOT INSTALL THIS APP!!

Index Bath
Estados Unidos
Alrededor de 3 años usando la aplicación
Searchanise respondió 9 de octubre de 2024

Hello,

We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.

As for slow response speed, we are facing a high load of tickets these days. We are sorry you had to wait! Our support team is working on addressing all our clients' questions and issues right now so we can improve the situation with the long response time. We are also hiring more people to make sure such problems don't happen further.

Best wishes,
Searchanise team

29 de noviembre de 2024

Going down on Black Friday does not look good. We will be removing the app once the weekend is over

The Treadmill Factory
Canadá
8 meses usando la aplicación
Searchanise respondió 2 de diciembre de 2024

Hello,

We are very sorry to see our recent issue affected your store! As we see, now it's fixed by our developers. Nevertheless, we understand that it's not okay to have such issues on Black Friday. Our main priority now is to examine all the details of this situation not to let this happen again.

We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. If you can give us another shot, we will do all we can to be better for you. We hope we can talk to you soon!

Best wishes,
Searchanise team

4 de octubre de 2024

DO NOT INSTALL!

this app has so many bugs and the customer support is useless scammers

this app is should be taken off the Shopify store!

Kitchen Groups
Estados Unidos
Alrededor de 3 años usando la aplicación
Searchanise respondió 9 de octubre de 2024

Hello,

We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in our product, our development team is always ready to fix them as quickly as possible.

It's also sad to see you consider our support team useless. We are facing a high load of tickets right now, indeed. However, we are working on improving our response time by hiring more people. Therefore, our response time should increase soon.

If you ever decide to give us another chance, please email us at feedback@searchanise.io. We will be glad to change your opinion about us.

Best wishes,
Searchanise team

7 de octubre de 2024

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

YaYa & Co.
Estados Unidos
Más de 3 años usando la aplicación
Searchanise respondió 9 de octubre de 2024

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.

As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team

1 de diciembre de 2024

Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!

LABEL MENSWEAR
Reino Unido
4 meses usando la aplicación
Searchanise respondió 6 de diciembre de 2024

Hello,

We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.

Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.

We surely understand that you were one of the clients who experienced a short-term problem with our app. That’s why we were open to discussing each case individually. As we see, we already contacted you via email to resolve this situation.

By the way, we appreciate you staying with Searchanise! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.

Best wishes,
Searchanise team

25 de noviembre de 2024

Unreliable app, showing wrong products in categories and support has been no help to resolve issue

allterraincycles
Reino Unido
Más de 1 año usando la aplicación
Searchanise respondió 27 de noviembre de 2024

Hello,

We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented us from taking into account the category conditions. That's why the products shown in some collections were incorrect.

The good news is that the issue is fixed. To apply it to your store as well, some manual changes need to be done in your Shopify store. We understand that it can be time-consuming, that's why we suggested to do that ourselves. In our latest email to you, we described the permission we need for that. As we see, we didn't get a reply from you. If you're ready to give us another shot, please reply to our email - we will gladly help you as fast as we can. Thank you!

Best wishes,
Searchanise team

7 de octubre de 2024

Very poor support - I am a paying customer and literally just ignoring my emails.

Beam Vacuum & Ventilation Store
Reino Unido
4 meses usando la aplicación
Searchanise respondió 9 de octubre de 2024

Hello,

We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations.

We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team

3 de septiembre de 2024

The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.

El Rodeo Western Boutique
Estados Unidos
1 día usando la aplicación
Searchanise respondió 10 de septiembre de 2024

We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!

By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io

Best wishes,
Searchanise team