Avis (1 680)
Affiner
-
Par note
Fantastic app. Intuitive with very easy customization to get everything functioning and looking how you want it to. Support is fast and accurate with their answers. Highly recommended.
Great support and excellent performance. The install was quick and easy with many customization options through the dashboard. This app really speeds up our collection page load times/filter speed
App is really useful in providing a better search experience for my customers. From the analytics, I'm able to see what my customers are searching for (and not getting results), as well as what they are searching for using the wrong spelling and how Smart Search helps to suggest relevant results. This wasn't possible without the app.
Besides the awesome functionality, I have to say that the customer support is amazing. I asked them to try and make the default search page look more like my theme's collection page, and they were instantly on it, making numerous changes to perfect the look and feel through CSS customisations. The team didn't get it right the first time (or the second time), but there was no hesitation in working on the feedback I gave them. To me, that's going above and beyond what anyone would expect, and so kudos to the team.
I'd definitely recommend Smart Search and Instant Search to other shop owners.
Review update: I'd still recommend the app for the search function. However, getting the developers to help fix the look and feel of the search page has been incredibly frustrating. Sure, they have been willing to help, but they have not been able to fix the issues despite repeated explanations. My search page only looks 'satisfactory' on a full-screen browser, and once I resize the browser, the responsiveness doesn't work and images start to overlap the text, labels are out of place and spacing is inconsistent. Unfortunately, the customer service doesn't seem to acknowledge or understand the issue and the problems persist after months of trying.
If you have your own CSS capabilities, by all means this is a good app. If you need to rely on their developers to perfect the look and feel, my experience is that it's going to be a challenge.
I love this app. It is very helpful and it works very well with bold discount. my store looks great and easy to navigate with this app. I definitely recommend to try it out.
Alexey responded quickly gave us a one year discount for the app when we installed it in a second store.
The app and functionalities are good. Some features are a little hard to figure out and it is too bad there is no chat support to provide some guidance in the beginning. Email support first took long to respond but has been very helpful soon after. Once everything is setup it is a very useful app and provides good filtering and search options. Can definitely recommend
We have custom requirements for our website and all are fulfilled by the Searchanise support team. Great Support and Very user-friendly search for the customer.
We appreciate your wonderful feedback! Many thanks from our team and Happy Holidays! All the best to you!
very good nothing to complain about so far everything functions as it should i would reccomend it for whoever needs
we cannot use any product app on our store because if we do, customers cannot checkout. It has been over 1 month we have been asking for help with searchanise, it takes 2-3 days to get a response, when we reply its then another 2-3 days. We are having a lot of issues. Becareful which filter app you choose because it is a big job to change over. Not happy at all the worst app!!!!!!!!!! there is a new issue every single week. i hate it so much.
Edited to add, I replied to every email. You just kept saying you couldnt help.
I am still having the same issues and still no help.
Hello,
Thank you for sharing your feedback with us. We apologize for making you wait for a solution.
At the time, we had far less people in our team and we're sorry it made your experience so unpleasant! Nowadays, our team is much bigger so responses are usually sent in time.
As we see, we tried to investigate the checkout issue, yet then we asked for a few questions, we didn't receieve a reply. Of course, we hope the issue isn't present no longer, yet if it is, feel free to contact us via email so we can help.
Best wishes,
Searchanise team
www.phuongbinhgroup.com.vn, using this app, very good, clear and a lot of feature