Avis (1 681)
Affiner
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Par note
Not going to lie. The search is good and works. The collection filters, however, are confusing and hard to set up. It is a frustrating process. I did not find anywhere in the app where I could change the font type/size for my filters or search pages. I went through their docs. Something as simple as that that should take a minute becomes a time-consuming task. The boostcommerce app is superior for filtering and is much more user-friendly. I do not recommend this app for product filters. The search results page also looks a bit like windows 95 and needs to be customized via CSS to make it look decent (more time). Another negative is that you don't have a chat. The support team is responsive (it might take a couple of days), but boy, you will have questions. Email might not be the best channel. I'd recommend the devs take filters more seriously and add user-friendly configuration options so everything can be set up easily. No need to spend as many hours trying to understand how everything works or require CSS work for small changes. Update: increasing from 2 to 4 stars. Support worked with me to set things up. I'm still unsure if I will use this app for collection filtering, but they were keen to help and did their best.
Thank you for your elaborate feedback! We are sorry to see you found the configuration process for filters time-consuming. We understand how annoying it can be when it comes to such fundamental functionality. Your opinion will certainly be considered so we can improve this part of a user experience.
Good to see our support team was there to help you though. Please feel free to contact us anytime whether it's about CSS or any other setting. We are always glad to assist you!
Best wishes,
Searchanise team
Thank you for this high rating! We're happy to see you're enjoying Searchanise.
Feel free to contact us anytime you need help. We will be there for you!
Best wishes,
Searchanise team
Hello,
We are very sorry to see you experienced such an issue with our app! After checking your store, we found out you had our Filters on collections feature manually installed via theme files. In this case, if you'd like to stop using Searchanise and get back to your default collections, you need to manually remove the Searchanise code from your theme files. Otherwise, there might be issues with the collection page display which is what happened in your case.
We are always ready to do the work for you in such situations. That's why we contacted you via email requiring the necessary details for the task. Please reply to our message if you'd like us to help.
Additionally, we'd like to note that we appreciate your feedback and we will explore some options to improve the current Filters on collections setup. Our main goal is to make our app as user-friendly as possible. Thank you for helping us see the areas to improve!
Best wishes,
Searchanise team
Thank you so much for the 5-star rating! We're glad to know you're enjoying Searchanise. If you ever need any assistance or have feedback to share, feel free to reach out - our team is always here to help.
Best regards,
Searchanise team
Thank you for the 5-star review! We're thrilled to know you're satisfied with our app. If you have any feedback or need assistance, feel free to reach out.
Best regards,
Searchanise team
Thank you for your 5-star review! We're glad that you're enjoying our app. If you have any feedback or need assistance, feel free to reach out.
Best regards,
Searchanise team
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are delighted to know that you're satisfied with our app and service.
If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction.
Best regards,
Searchanise team
Thank you for the 5-star rating! We’re so happy to hear that you’re pleased with our app. Should you have any questions or need support, don’t hesitate to get in touch.
Best regards,
Searchanise team
Thank you so much for your five-star rating! Your support means a lot to us. If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Thank you for your high rating! It means a lot to us to see you value our service.
Feel free to reach out to us with any questions. We are always glad to help.
Best wishes,
Searchanise team