Searchanise Search & Filter , 1 602 avis
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AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
Lost out on a large amount of customers this weekend because the app disabled itself instead of telling me the free trial had ended. No notification about it. Other apps resort to the cheapest option, or they continue it until you've picked one etc. Really frustrating because it's a good app but considering you can't find any products without the search function, this has lost my trust in the app
We sincerely regret the inconvenience you experienced. We typically send a trial expiration reminder two days before, and we're sorry if you didn't receive it. We've checked, and the email have been sent successfully from our end.
Thank you for bringing this to our attention, and we appreciate your feedback. We'll discuss this internally with our team to ensure we improve our processes. Despite the challenges mentioned you faced, we're genuinely pleased that you continue to use our app.
If there's anything else we can do to improve your experience or assist you further, please feel free to reach out.
Best regards,
Searchanise team
Said "free trial" but once I installed it, my account was suspended and said I wasn't eligible. Won't be recommending or using this based on this immediate negative experience.
Thank you for letting us know you faced an issue with our app. We are sorry to see you didn't get the chance to properly test Searchanise! As we stated in the email we sent recently, our app was installed in your store back in 2020 and as the 14-day trial was used up, you didn't have it now.
It's okay because we are always eager to allow you to test our app again. We will surely add more trial days to your store so you can have a fresh understanding of what Searchanise offers. If you are ready to give us another chance, please reply to our email.
Please also remember that our support team is always here to help with trials or anything related to our app. Our email address is feedback@searchanise.io.
Best wishes,
Searchanise team
Very unreliable and buggy. No support whatsoever. Uninstalling immediately. Cost us tens of thousands because of it being down
We're extremely sorry to see our recent downtime was so damaging!
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 1 minute. We understand that you also needed us when you replied in the thread and we're sorry we didn't get back to you quicker! We will find a way to do better. Thank you for your feedback.
We are actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. As we see, you re-installed our app and we're grateful for that! We will do all we can to find a working solution for such cases so you are not left with stress ever again.
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We look forward to hearing from you.
Best wishes,
Searchanise team
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi,
Thank you for your review. We are sorry to know you are disappointed with our service.
We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended.
We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out.
Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it.
Looking forward to your reply.
Angelina
Searchanise Team
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello,
Thank you for your feedback.
We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on.
As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that!
As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app.
Best wishes,
Searchanise team
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello.
It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default.
There are several ways to exclude products from indexation, though:
1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/;
2) Set products to Draft;
3) Make products unavailable in Online store.
Please message us at feedback@searchanise.io about this issue. We will be glad to resolve it!
we cannot use any product app on our store because if we do, customers cannot checkout. It has been over 1 month we have been asking for help with searchanise, it takes 2-3 days to get a response, when we reply its then another 2-3 days. We are having a lot of issues. Becareful which filter app you choose because it is a big job to change over. Not happy at all the worst app!!!!!!!!!! there is a new issue every single week. i hate it so much.
Edited to add, I replied to every email. You just kept saying you couldnt help.
I am still having the same issues and still no help.
Hello,
Thank you for sharing your feedback with us. We apologize for making you wait for a solution.
At the time, we had far less people in our team and we're sorry it made your experience so unpleasant! Nowadays, our team is much bigger so responses are usually sent in time.
As we see, we tried to investigate the checkout issue, yet then we asked for a few questions, we didn't receieve a reply. Of course, we hope the issue isn't present no longer, yet if it is, feel free to contact us via email so we can help.
Best wishes,
Searchanise team
worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.
Negatives:
1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?
2) Since im in their trial version, they asked me to upgrade. In their email, it is stated that if i upgrade within the next 2 days, i will get a 30% discount. The truth is, I can upgrade by the end of the trial to get the same discount, which is published on your app page:
http://start.searchanise.com/shopify/?utm_source=shopify&utm_medium=app_page&utm_campaign=shopify%20app
So i'm not entirely sure if i getting a good deal just by upgrading in the next 2 days
Pros: It's has fast search, but not faster than instant search+ or even comes close.
Having said that, the cost is no where near instant search+ also. Bang for your buck if you need a custom search solution but cannot afford other premium solutions like instant search+ / agolia
That being said, this an honest review and not out to bash the app developers or the people who sent their email promotions. The app did breakdown half way through trial and getting no solution in 2 days on a live store is not acceptable. Who knows what will happen next if i choose to subscribe? If a solution can be delivered, I will adjust the ratings.
Also, don't sed out emails like that mentioned in point 2. I really though i was getting a great deal until i found out that the price is the same. Bad move man.
Hello,
Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app.
Your frustration is totally understandable, especially when it comes to prices not being shown. As a rule, we deal with such issues as fast as we can. Since the time when you had left the review, our team grew so now we are capable to solve our clients problems faster.
You also mentioned the 30% offer that didn't seem that profitable. We are sorry to leave a wrong impression, yet the 30% deal we offer for 2 days works for months subscriptions when the discount we have on our app page works for yearly subscriptions only.
We know you stopped using our app due to the issues you faced. Still, we'd like to say that we are always glad to see you back so you can have a better experience with Smart Search & Filter.
All the best,
Searchanise team