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We have used Searchanize for several years. This app has great functionality and their support staff is quick to respond and help out with questions and help. If you are looking for a solution, i highly recommend this app.
Thank you for your feedback! We're happy to see a review from our long-term customer. We would also be happy to know what can make your experience with Searchanise even better. Please contact us at feedback@searchanise.io. Any ideas would be appreciated!
Best wishes,
Searchanise team
It's pretty good. Still working on some feature gaps, notably geolocation on the locations filter. The reindexing is horribly slow, though. Support is great!
Thank you for sharing your review! We're happy to see that you enjoy our customer service. As for geolocation on the locations filter, we truly appreciate that you shared this idea, and we will surely consider it. When it comes to indexation, we're eager to help you out, and we already checked your current indexation speed, which looks good for your catalog size. We also sent you a tip for speeding up the indexation. Please check out our email sent from feedback@searchanise.io. We will be glad to discuss it with you to see if it helped. Thank you!
Best wishes,
Searchanise team
The ap is pretty good but the customer support is even better. Damon and searchandise team really went the extra mile to assist with my issue. Highly recommend contacting them if you need assistance - thank you guys!
Thank you for your review! Damon is especially glad to hear it. We are always happy to help.
We would love to hear from you what we can improve in our app. We want Searchanise to become a 5/5 for you. Please send your thoughts to feedback@searchanise.io.
Best wishes,
Searchanise team
After researching various search and filter apps for our store, we decided on Searchanise—and it proved to be the right choice. While the initial setup required some time to get familiar with, once everything was configured properly, it became very easy to use.
The support team was extremely helpful and responsive, assisting us with all our inquiries. Overall, Searchanise has been a highly effective tool for our ecommerce site, offering fair pricing and reliable support.
We recently encountered a setup issue, but the support team handled it carefully and professionally. After we clearly explained our requirements, they followed up with a well-executed solution, ensuring everything was under control.
In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters.
Really wish filters could be re-ordered, or if they can, make it more intuitive.
We will continue to test it and write a revised review once fully implemented.
Thank you for sharing your experience with us! We appreciate your feedback regarding the challenges you've encountered. Regarding tags, it's important to clarify that our application doesn't create new tags but rather pulls values from existing tags created in your Shopify products.
As for filters, we'd be more than happy to assist you with creating new filters and reordering them. We understand the importance of having intuitive features and are continuously working to improve our platform to better meet your needs.
We're here to assist you throughout your testing process, and we look forward to hearing more about your experience once the implementation is complete. If you have any further questions or suggestions, please feel free to reach out to us.
Best regards,
Searchanise team
We've been using Searchanise for a while now, and overall, we are very pleased with both the app and the support team.
App Functionality and Design:
The app itself works exceptionally well and was easy to integrate into our system. It offers a wide range of functions that can be tailored to meet our specific needs. The app is fast, reliable, and features a sleek, modern design that enhances our user experience.
Support Team:
The support team has been incredibly helpful throughout our integration process and subsequent troubleshooting. While the resolution of some issues took longer than expected, the team was always responsive and provided effective solutions to our problems. They assisted us with several challenges, including cart drawer integration and adjusting the display of our search icons. They also promptly corrected the currency display in our side cart drawer, switching it from dollars to euros as needed.
Overall, we are satisfied with the service and the functionality of the app. The support team’s dedication to resolving our issues, despite not always being the fastest, has been greatly appreciated. We highly recommend Searchanise for its versatility, performance, and user-friendly design.
Thank you for your detailed review! We're delighted to hear that you are pleased with both the app and our support team.
We're glad to know that the app meets your needs and enhances your user experience. We appreciate your comments on the app's speed, reliability, and sleek design – these contribute significantly to a positive user experience.
We value your feedback on our support team. While we strive to resolve issues promptly, we understand that some challenges may take longer to address. Rest assured, we're continuously working to improve our response times and provide even more effective solutions for our customers.
If you need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Good searching app. The filters work well. We wish there was a little more customization with merchandising/sorting products on the search page. But the team at Searchanise has been very helpful. They are quick to respond and are typically able to solve any issues almost immediately.
Thank you for your review! It means a lot to us to know that you enjoy both our filters and our support team's work.
As for the merchandising/sorting improvement, we would love to hear your ideas on this matter! Please contact us via email at feedback@searchanise.io so we can discuss your thoughts and either find a solution for you or create a feature request for making this aspect of our app better in the future. Thank you!
Best wishes,
Searchanise team
Not the most intuitive user interface in the backend. Frontend is great though.
The support is very good, but not too fast response time.
Thank you for sharing your experience! We're delighted to hear that our app has been helpful for you. We're constantly striving to improve our services, and your input is valuable to us. If you have any suggestions or additional feedback, please feel free to share. We're here to help!
Best regards,
Searchanise team
Searchanise is a great app for searching and filtering on your Shopify store. They offer outstanding support and gladly help with any potential issues that may occur.
Thank you for your positive feedback! We're thrilled to hear that you find Searchanise helpful for your Shopify store. We appreciate your support.
If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience.
Best regards,
Searchanise team
The app was installed by developers to enable filters and manage collections and it does do this well, we've only experienced one outage since installing a year ago. We're not using this app to the full extent of its capabilities and would probably benefit from a walkthrough session with the Searchanise team. Would totally recommend the Searchanise team as they are super helpful and friendly, jumping in to quickly resolve an issue that turned out to be unrelated to the app.
Thank you very much for taking your time and leaving us a review!
We will do our best to keep improving the onboarding process. Happy to know that your experience with other aspects of using our app was pleasant!
Best regards,
Searchanise team.
