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Very helpful, kind, and quick response from customer service. They helped me set up smart navigation for my website. I really appreciate it. Thank you.
Great app, we sell over 8000 wholesale lines on http://www.wholesale247.co.uk and needed a way to help our buyers select items from Home & Garden, Stationary, Toys, DIY etc, this has been a perfect app for us
Outstanding customer support. Clear instructions on how to set up a filter and an application that does its job perfectly. Highly recommended!
We are glad to hear our service works great for your store! Thank you very much for posting this amazing review and your recommendations! All the best!
Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion).
This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click the link, still will go to your theme's design, that is the reason we consider to change it. Additionally, If I don't make any mistake here, they said $19 per month is up to 1500 Products but our store only has around 250, but in the dashboard, they ask us to upgrade cause we sold over $50000. Thirdly, if you want to customize the collection or search result, it towards java, not really easy to use. This app does not work for niche stores. Finally, they did some kind of upgrade of the app and kill of all my pre-set button colors, and just send me an email with sorry. Our member has to spend another 2 hours to adjust it back.
We using this app for over 1 year and really hate to write a bad review for developers cause everybody is not easy here. However, it is time to speak something.
Hello,
Thank you for your feedback, sorry to hear that our app didn't quite suit your store.
As to your points, our annual subscriptions are indeed non-refundable. Yet, we value you as a customer and will do our best to come up with something in this case. One of our agents has already contacted you regarding this via email, we hope to hear from you.
About how our app works, it is true that it creates a new page that is used as a search results page, which uses a layout that is most probably different from the one on search results page that is used by the theme. This is, quite an obvious drawback, however, the design and layout that our app uses can be changed with the help of settings and a bit of custom code. We have articles about this on our help portal: https://docs.searchanise.io/modify-widgets-appearance/, https://docs.searchanise.io/customize-content-search-results-widget/, and some others. JavaScript modifications (and I must mention that Java is not used by our app, it is a very different language) might be required, but they are not, usually. Besides, our support team is always glad to help if you face difficulties with making our app suit your store. Apart from consultation, this includes developing the necessary code too, if possible.
The redirect to the default search results page shouldn't occur when our app is active, but if it does, it can be fixed very easily in 99.9% of cases. If you decide to give us another chance, we will do our best to fix it for you. We have also described a solution for this situation in the following article: https://docs.searchanise.io/widget-doesnt-appear-on-page-load-shopify/, it is publicly available. The described solution works pretty much always and doesn't require any coding/special knowledge, and takes minutes to implement, if needed.
Regarding the subscription pricing, we don't quite understand what you mean yet, unfortunately. You had an annual subscription that costs $151.2 a year and supports up to 5,000 products. The very same subscription is currently available to you, at least as far as we can see when we check it from our end. Subscription price also doesn't depend on how much you sell, only on how many products (their variants are not counted) there are in the store and what features you need to be available to you. Looks like there was some misunderstanding, we would be more than happy to clarify this part with you.
With all that said, it looks like the issues you've described might be fixed rather quickly. Our whole team will be glad to assist with it if you decide to try Searchanise one more time and contact our support about this (feedback@searchanise.io).
Thank you again for the feedback and for the detailed review! We will do our best to take it into account and improve our service in the future.
Best regards,
Searchanise team
The app works perfectly and support is great and prompt- I had an issue with the search result page not being full width on my theme and Alexey from Searchanise sorted it out within a day.
Great App and very good support! Very easy to customize. Support is very friendly and solution-oriented!
UPDATE : The team has solved the problem for our store. Thanks a lot ! The app works great for filtering and search. But since we installed it we have SEO issues. The main problem is that the app prevents us from adding h2 titles tag to our products names on our collection pages.
Also, the app prevents us fron adding alt tags to our images.
Hello,
Thank you for your feedback for us. We understand how important SEO is for the stores and will do our best to find a solution for these issues.
Our team is currently examining possible ways to fix the issues you mentioned and we will keep you updated in the current email thread.
All the best,
Searchanise team
Such a great tool. From the first experience, you will feel how everything is thoughtful. And for a very optimal budget, you get a powerful tool that helps your customers quickly and smoothly find everything they want. And you will understand your client's breath and what they need and react promptly to these requests. Their customer service is very responsive and always in detail suggests the better way to resolve your issues and new feature requests
Thank you from the bottom of our hearts for sharing your experience with our app in such a detailed and kind way! It's a delight to see our functionality and our support team left a very positive impression on you. The best part is to see that our search indeed makes the customer experience in your store better.
Feel free to contact us anytime!
Best wishes,
Searchanise team
makes our site so much more user friendly - thanks www.TheVapourClub.com
This is an awesome app that you definitely need if you have more than just a few products. It's customizable, responsive, and smart. The free version is great (the most important features included) and you can use it until you enter the growth phase. I had a small problem with currency switch on the search results page, which isn't really their issue, reached out for support, and they have coded a fix in a couple of days. Everything works as it's supposed to. Recommended!
Thank you for this amazing review! Searchanise is a reliable all-in-one solution with lots of possibilities for any store whether it is a start-up or a full-grown business. It is great to know you share this thought with us. We appreciate your recommendations too!