리뷰 (1,686)

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4.7
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2022년 7월 25일

I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.

Swiftgreenfiltercan
캐나다
앱 사용 기간 9개월
답글 Searchanise개 2022년 7월 25일

Hello,

Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us.

As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you.

However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at feedback@searchanise.io and we will find a solution.

Let's stay in touch via email!

Best wishes,
Searchanise team

2018년 4월 17일

très simple à installer et très pratique pour les recherches... je conseille

Caprice Express
프랑스
앱 사용 기간 10일
2023년 8월 23일

Still trying to explore and learn about the app, however there are some translation limits for us at the moment as we cannot translate Filters into more than one language. Their support have been excellent though and super helpful, so 5 stars to that!

Sportamore.com
스웨덴
앱 사용 기간 8개월
답글 Searchanise개 2023년 8월 29일

Thank you for taking the time to share your experience with our app! We highly appreciate it.

We are sad to see you faced some limitations when it comes to translating filter values, yet as we see, our support team is already communicating with you on this matter to describe the alternatives in detail.

By the way, it's a delight to see that our customer service left you satisfied. We will do our best to keep this impression further.

Please let us know if you have any questions. We are always glad to help!

Best wishes,
Searchanise team

2019년 3월 20일

Excellent value for a search app. My favorite functionality is its ability to display category pages as search pages with built-in filters/etc. Support has been both excellent and not so excellent, but on my latest issue they were rock stars!

My main critique is to provide better matching for search terms without adding synonyms. For example, the app will find product "Focus XT" but not "Focus-XT." I've added a synonym to take care of it, but there should be an option to at least ignore special characters.

Suppz
미국
앱 사용 기간 8개월
2018년 8월 6일

great it works i recommend this app

Mescartouches
캐나다
앱 사용 기간 9일
2017년 1월 27일

This is a brilliant and powerful app that allows customers to navigate through a large catalog of products and content. Highly customizable with quick loading times.

Goldspot Pens
미국
앱 사용 기간 9일
2023년 6월 29일

Awesome support, the helped me set up the app, thank you very much it seems everything is working great.

Craft Spirit Shop
미국
앱 사용 기간 9일
답글 Searchanise개 2023년 6월 30일

We truly appreciate this review! It's great to know the setup process was easier for you with the help of our support team. We hope you see the positive impact of our app on your website soon.

Please make sure to contact us with any questions!

Best wishes,
Searchanise team

2021년 2월 17일

Brilliant app and brilliant customer service. The app is fantastic as it improves the search function on my shopify store in a way I can't describe. The way it looks and works is just brilliant, customers can now shop from the search amongst other things. This is what my store was missing. Support is also very good, they customized my search widget very quickly. The analytics feature is also extremely helpful.

Plants by Woodlark Nurseries
영국
앱 사용 기간 9일
2020년 11월 11일

I have been using Searchanise Smart Search for more than 6 months now. And it has been functioning well for us. Our users especially benefit from instant search suggestions and results. I believe one small improvement will make it more useful for us. In the search results page, for filters, please provide an option to not include new collections by default. We want to manually add only those collections that make sense for filtering / faceted search. Currently, all new collections are automatically added and we need to go and remove manually. This makes it cumbersome for us. What I am asking for is to provide a switch that disables the automatic addition of collections to the filters, by default. All in all, it is a highly reliable app!

MyLang Books
인도
앱 사용 기간 8개월
답글 Searchanise개 2022년 6월 20일

Hello,

Thank you for your kind review! We appreicate your willingness to share your experience with our app here.

As for your desired improvement, we couldn't seem to find any email from you where you mentioned it. If you still need this functionality, feel free to contact us. We will try to come up with a solution for you.

Best regards,
Searchanise team

2018년 5월 30일

Really nice plugin and not too heavy.

Japan Cute
이탈리아
앱 사용 기간 8개월