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After a somewhat difficult start, now I am very happy. The customer service responds quickly and for now they have solved all the problems I encountered.
Hello,
Thank you for taking time to leave your review for us. We sincerely apologize if our customer service doesn't feel acceptable for you.
We are willing to help you overcome any issues you might be facing and help you configure our app in the best way. And of course restore a good impression about our support service.
We have already reached out to you in the current email thread and will continue helping you until you are satisfied with the result.
All the best,
Searchanise team
Absolutetly amazing app with incredible customer service. So far I did not have a single issue that they could not solve. I use the app for on-site search and filters and it works perfectly fine. The search results are on point and quick. 100% recommend
First time with testing, now I want to testing to use in my store how it is good at if good I will use it.
Thank you for leaving us this 5-star review! If you need any assistance please feel free to reach out, we are always happy to help. You can contact our specialists' team at feedback@searchanise.com.
It only takes the instal and waiting for the indexation to finish in order for you to realize the full value of the app. 100% seamless integration, actually a one-click install with immediate benefits. I've had it for only a day and I know this one is a keeper. Currently my #2 Favourite app (#1 Bulk Edit By Hextom) . I feel this app will top the list once I fully investigate every nook and cranny of this gem.
Seems to be great so far!! AAAA+++++
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why:
- One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget.
- Given search results to the vistors are bad although visitors query is in the product title!
Try at my website Gartencenter.de:
1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result!
2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus".
Their answer: make synoniems! That's really not how a search engine should work.
- Suggestions only support English and Latin
Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello,
Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product!
We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix.
We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they
confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further.
Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply!
Best wishes,
Searchanise team
This app has enhanced our customers experience on our website and the support team is amazing!
Thank you.
Thank you for sharing your experience with our app here! It's so nice to see that we helped you improve the customer experience. That's our main goal, really.
As for the support team feedback, we are also very happy to see you were satisfied. Please make sure to contact us with any questions so we can always help.
Best wishes,
Searchanise team
5/5 Would highly recommend them. I needed a collection filter and nothing was as customizable as this one. They catered to what I was looking for and did it in less than a day.
Thank you so much for the top rating and your recommendations! Glad to know our app made a great filtering solution for collections on your website.
This app was the solution I was looking for to integrate intelligent search into my marketplace with hundreds of products.
Great app. Very responsive and intelligent the way it pulls the data in. Great layout and other options available in the background
Thank you so much for posting this great review! We are proud to have created the product that our customers enjoy working with.