리뷰 (1,681)

전체 평점
4.6
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2018년 7월 18일

worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.

Negatives:

1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?

2) Since im in their trial version, they asked me to upgrade. In ...

Kayvarstore
싱가포르
앱 사용 기간 3년 초과
답글 Searchanise개 2022년 6월 16일

Hello,

Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app.

Your frustration is totally understandable, ...

2022년 10월 25일

They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.

AGOZTECH
미국
앱 사용 기간 3년 초과
답글 Searchanise개 2022년 10월 26일

Hello,

Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new ...

2020년 4월 22일

I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever ...

awsomu
미국
앱 사용 기간 3년 초과
답글 Searchanise개 2020년 4월 22일

We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will ...

2024년 12월 9일에 편집됨

“Extremely disappointed with Searchanise. During our busiest day of the year, the app went down, costing us hundreds of orders. We invested heavily in ads, email campaigns, and promotions, all wasted because of their failure. No proactive communication or adequate resolution. If you value reliability, think twice before using this service.” In conclusion a really unreliable app.

Pound Fabrics
영국
앱 사용 기간 3년 초과
답글 Searchanise개 2024년 12월 25일

Hello,

We are very sorry to see our issue affected your store and your sales! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined ...

2022년 7월 25일

I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.

Swiftgreenfiltercan
캐나다
앱 사용 기간 대략 3년
답글 Searchanise개 2022년 7월 25일

Hello,

Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was ...

2021년 1월 22일

App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.

NYC Fireplaces & Outdoor Kitchens
미국
앱 사용 기간 대략 3년
답글 Searchanise개 2021년 1월 28일

Hello,

Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with ...

2022년 11월 18일

VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.

MEGASTORES
키프로스
앱 사용 기간 대략 3년
답글 Searchanise개 2022년 11월 18일

Hello,

Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It ...

2020년 9월 14일에 편집됨

App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well.

No live support and huge loss in revenue from our website not showing any products

True Vintage
영국
앱 사용 기간 거의 3년
답글 Searchanise개 2020년 9월 14일

Hello,

Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent ...

2023년 4월 29일

The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.

Happy Valley
오스트레일리아
앱 사용 기간 거의 3년
답글 Searchanise개 2023년 5월 2일

Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app!

We indeed currently have a bug related to Draft products in our ...

2024년 3월 27일에 편집됨

**UPDATE***

Second critical outage during a month end promotion. All our collections are broken at the moment.

Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.

This is unacceptable and damaging to our business.

Fasthouse
미국
앱 사용 기간 2년 초과
답글 Searchanise개 2024년 3월 29일

We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.

Unfortunately, we did face technical difficulties that ...