리뷰 (1,681)

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2022년 8월 16일

The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this ...

Lost Collective Shop
오스트레일리아
앱 사용 기간 2년 초과
답글 Searchanise개 2022년 8월 16일

Hello,

Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!

We understand that forcing re- ...

2021년 5월 25일

Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.

Pactimo
영국
앱 사용 기간 대략 2년
답글 Searchanise개 2021년 5월 25일

Hello,

Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service.

We worked hard to improve the response time of our ...

2022년 10월 4일에 편집됨

Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me ...

MOJ
미국
앱 사용 기간 대략 2년
답글 Searchanise개 2022년 8월 11일

Hi,

Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model.

We indeed can't apply discounts ...

2024년 11월 29일에 편집됨

outage on Black Friday is unacceptable

Pillows.com
미국
앱 사용 기간 대략 2년
답글 Searchanise개 2023년 12월 13일

Hello,

We are very sorry to see our recent issue affected your store, especially on Black Friday! As we analyzed, it was fixed by our developers within an hour. Nevertheless, ...

2021년 11월 16일에 편집됨

Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.

Motionparts
독일
앱 사용 기간 거의 2년
답글 Searchanise개 2022년 6월 16일

Hello,

We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression!

We indeed used to have problems with a hugh volumes of ...

2022년 12월 14일에 편집됨

We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you ...

ArdMoor
영국
앱 사용 기간 거의 2년
답글 Searchanise개 2022년 11월 16일

Hello!

Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours ...

2020년 9월 8일

Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.

Kidicare daycare supplies
캐나다
앱 사용 기간 1년 초과
답글 Searchanise개 2020년 9월 9일

Hello,

Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you ...

2023년 1월 8일

Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion).

This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click ...

Dive To Garden
미국
앱 사용 기간 1년 초과
답글 Searchanise개 2023년 1월 9일

Hello,

Thank you for your feedback, sorry to hear that our app didn't quite suit your store.

As to your points, our annual subscriptions are indeed non-refundable. Yet, we ...

2022년 9월 26일에 편집됨

We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.

TheWheelShop.ca
캐나다
앱 사용 기간 1년 초과
답글 Searchanise개 2022년 9월 30일

Hello,

Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality!

Regarding the situation with pricing ...

2022년 9월 3일

A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor ...

Catesbys
영국
앱 사용 기간 1년 초과
답글 Searchanise개 2022년 9월 6일

Hello,

Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you.

Unfortunately, our support team has been overwhelmed ...