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The customer support is excellent, Anastasia was very helpful and sorted out my issue straight away. The functionality of this app is perfect for what we need.
Thank you very much for the kind words. We are glad to hear that you enjoy our app and support!
Your review is highly positive, but it looks like we still lack something to get all 5 stars. Please don't hesitate to message us at feedback@searchanise.io if you have any suggestions on how we can improve your experience further or experience any issues. We will be happy to help!
Excellent value for a search app. My favorite functionality is its ability to display category pages as search pages with built-in filters/etc. Support has been both excellent and not so excellent, but on my latest issue they were rock stars!
My main critique is to provide better matching for search terms without adding synonyms. For example, the app will find product "Focus XT" but not "Focus-XT." I've added a synonym to take care of it, but there should be an option to at least ignore special characters.
I have been using Searchanise Smart Search for more than 6 months now. And it has been functioning well for us. Our users especially benefit from instant search suggestions and results. I believe one small improvement will make it more useful for us. In the search results page, for filters, please provide an option to not include new collections by default. We want to manually add only those collections that make sense for filtering / faceted search. Currently, all new collections are automatically added and we need to go and remove manually. This makes it cumbersome for us. What I am asking for is to provide a switch that disables the automatic addition of collections to the filters, by default. All in all, it is a highly reliable app!
Hello,
Thank you for your kind review! We appreicate your willingness to share your experience with our app here.
As for your desired improvement, we couldn't seem to find any email from you where you mentioned it. If you still need this functionality, feel free to contact us. We will try to come up with a solution for you.
Best regards,
Searchanise team
Really nice plugin and not too heavy.
Review for https://www.yourdiabeticsupplier.com -
This website search app is useful and definitely priced affordably compared to a few of the other top "Search" apps. It has a lot of customization features on the back end and another great thing is that the format in which it lays out the search results is a plus because it gives a lot of different filter options for the visitors. It suggests the correct products and also has its own algorithm based on previous searches and relevant pages/categories. It has definitely helped my site and with visitors converting to customers.
Esta app me ayuda a agilizar y dar mejores búsquedas a los usuarios que visitan mi pagina online y la facilidad sin complicaciones para automatizar todo por esto gracias.
Thank you so much for sharing your review. Your recommendations mean a lot to us. Our team is dedicated to providing you and everyone else choosing Searchanise with only the best there is to offer, so we'd love to know what we can do to help make our solution work the best for your business. Please contact us at feedback@searchanise.com We are always happy to address any of your concerns.
I am very happy with the app and its abilities. Customer service has been good.
After a somewhat difficult start, now I am very happy. The customer service responds quickly and for now they have solved all the problems I encountered.
Hello,
Thank you for taking time to leave your review for us. We sincerely apologize if our customer service doesn't feel acceptable for you.
We are willing to help you overcome any issues you might be facing and help you configure our app in the best way. And of course restore a good impression about our support service.
We have already reached out to you in the current email thread and will continue helping you until you are satisfied with the result.
All the best,
Searchanise team
This is a great app that does almost everything that we need it to do. And the price is highly competitive. Install was seamless and simple. Support is responsive for the most part. I would have given the 5th star if they provided a few seemingly small features.
Thank you very much for your review and for the kind words!
Sorry to hear that our app didn't have all the features you needed. Please feel free to message us at feedback@searchanise.io if you have any suggestions. If you let us know what these features are we would be happy to try implementing them or suggest alternatives for you.
Have a nice day!
Good
Outstanding app, and even better support. I have tried several others, many come close, but this one seems to hit all the right spots.
A+ all the way!
Hello,
Thank you from the bottom of our hearts for sharing your thoughts on our app! It means a lot for us to see that you appreciate our service.
We will keep it up to continue helping you with our functionality and our support.
All the best,
Searchanise team