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We used this app for almost 3 years and now they are trying to charge us 5 times more per monthly fee. We have found other search apps which charge a fraction of the cost and will be moving our business to another app. I would not recommend this app if you are planning to grow your business and this app will try to squeeze as much out of you as they can. They have tried to threaten us a few times with price increases. We also had horrible customer service from their rep Olga Skalkina. I guess its time for us to go to another 5 star rated search app, luckily there are many on the shopify app store!
Thank you for taking the time to write this review. We are sorry to hear you have felt threatened, however it seems what you are describing were the two standard notification letters in regards to the number of products in your store exceeding the limits of the subscription plan.
When you first signed up with our service in June 2018, the number of products in your store was within the 20-50 thousand range. At the moment this number is 1 722 493.
For the past 6 months, we have been negotiating the cost of the service plan for you. However, despite such significant growth of your store inventory, you were not ready to pay for a corresponding subscription. The whole time we had to increase the use of our resources to ensure the appropriate quality of search in your store. We are very sorry to know that rather than arranging to pay the correct price you prefer manipulating with a negative review.
The app doesn't function properly, a lot of problems happening, some products in the store are not even shown in the search result page (looks like the product doesn't exist in the store, this is the worst part). When I contacted them, experienced a very slow response, very disappointed. I have paid for the yearly plan, now stuck in it, it ruined my store. I demand a full refund immediately, please.
Hello,
Thank you for leaving your feedback for us. We are really sorry that you have faced these issues with the search while using our app.
The team is investigating the problem right now and we will do our best to find the best solution to the issues you mentioned. We will get back to you with the results shortly in the ticket you submitted.
Searchanise team
The app never worked well on mobile, buggy and sometimes simply wouldn't work. Liked most of the other features of the app and it worked well but this bug caused us to have to find another solution.
Hello,
We appreciate your will to share your feedback with us and, of course, we are sorry to see you faced issues on mobile.
We couldn't seem to find your email about this problem, yet if it's still present in your store, feel free to let us know via email. It will be a pleasure to help you!
Best wishes,
Searchanise team
I have paid for a year and can't use the app as there are so many issues between Searchanise Collection/Search Pages and BolideAI/Searchanise Upsell. Since you moved the upsell to BolideAI the service has been terrible, doesn't reintegrate just shows errors every few days when it tries and the customization for both should be easier to match the theme so that both apps visuals show the same look throughout the website and it matches throughout the website.
In passato funzionava bene, ho aggiunto vari prodotti al mio store ed ho superato i 25000 prodotti, già prima di arrivare a quella cifra l'app mi rallentava tutto nonostante avessi pagato il pacchetto giusto. Ho cambiato app e utilizzato un'altra iper rapida anche con 50000 articoli a catalogo. essendo sceso a 11000 prodotti ho voluto dare un'altra chance a quest'app perchè aveva un layout che preferivo ma purtroppo ho buttato inutilmente altri soldi per il pacchetto 5-25000 prodotti senza nessuna funzione, l'app rimane impanata nell'indicizzazione dei prodotti senza mai completarla rendendo il mio sito totalmente inutilizzabile. Non la reinstallerò e se non volete buttare soldi e rallentare il sito, evitate...
Hello,
Thank you for taking time to provide feedback for us. We are sorry to hear you have faced such issues with our app.
Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you. But we are willing to help you overcome these problems so we have contacted you via email offering our assistance.
We look forward to your reply and will be happy if you decide to give our app a go again.
All the best,
Searchanise team
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app!
As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions.
By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it!
All the best,
Searchanise team
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello,
Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us.
As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you.
However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at feedback@searchanise.io and we will find a solution.
Let's stay in touch via email!
Best wishes,
Searchanise team
We know that you don't have an integration with the Wishlist app. However, the Flits developer team wants to talk to you on this issue and they are saying they can solve this issue by coordinating with you. Earlier also we were using your theme along with searchanise but did not face this issue. We along with Flits are waiting for your reply for the Last 2 days but no revert. Ticket #109768
Hello,
Thank you for leaving your feedback for us. We understand your concern and are really sorry that such a delay occurred.
We replied in the mentioned ticket and cc'd the Filts team. We'll be happy to answer all the questions the team has and discuss how their app can be integrated with Searchanise.
We will be looking forward to the reply in the corresponding ticket and are hoping that our cooperation will bring the desired result.
All the best,
Searchanise team
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why:
- One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget.
- Given search results to the vistors are bad although visitors query is in the product title!
Try at my website Gartencenter.de:
1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result!
2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus".
Their answer: make synoniems! That's really not how a search engine should work.
- Suggestions only support English and Latin
Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello,
Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product!
We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix.
We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they
confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further.
Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply!
Best wishes,
Searchanise team
AVOID!!!
Highly misleading pricing. They do offer you a 30 day trial, but then try to charge you $30 instead of the price they show in the shopify app store. When contacted they suddenly show you a completely different pricing plan, which is not displayed anywhere in the appstore, and offer you a special yearly discount of 30% (which they offer anybody who pays yearly).
Hi,
We are sorry to know you got confused by our pricing. Let me explain the situation in detail.
You have a Shopify Plus store. Searchanise offers specific pricing for Shopify Plus stores which can be found here on our site: https://start.searchanise.com/shopify_plus/
The difference in pricing is noted on the Shopify App Store page of Searchanise: http://joxi.net/bmo4eVXt3MWPx2 and on the Shopify landing page on our site: http://joxi.ru/8AneYVnszqVPD2
The correct price which suits your store is shown to you in the Searchanise admin panel right from the moment you install the app.
The discount was offered to you because we understood that you may have got confused and decided to meet you halfway. Please note that we offered you a monthly discount active for 12 months. It is not the same discount which is offered for one-time yearly payment.
Hope this makes the situation clearer. We are willing to make our pricing policy as transparent as it can be. We will be glad to consider any suggestions from you on how we can improve our pricing pages so that they did not get you confused.
Thank you for your feedback.
Angelina
Searchanise Team