Searchanise Search & Filter , 1 607 vurderinger

It is great to know you've had great results with our solution in such a short period of time. We appreciate you sharing this. Thanks so much for the 5-star rating!

Hello,

Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service.

We worked hard to improve the response time of our support team and hope that you won’t face such difficulties in the future. Also, we checked your store and we were glad to see that you still use our app and the widgets are working fine there. We appreciate you as a client and don’t want you to be disappointed with our app. So, if any questions appear, please contact us and we will do our best to find a proper solution for you!

We wish you good sales!

Best regards,
Searchanise team

Hi there,

Happy to hear that our service only causes positive emotions in you so far! Thank you very much for sharing your experience here, we appreciate it a lot.

Best regards,
Searchanise team

Hello,

Thank you very much for your feedback.

We understand that increase in prices is always not a pleasant event and sorry that we had to put you through it. As to why we had to change the prices, it was necessarily to do as it allows us keep improving the experience of our clients. Our development team puts a lot of effort adding new features and improving the old ones. Some of the big new features are new widget designs and compatibility with year/make/model apps. Currently, we are working on implementing image, voice search, and some other functionality requested by our clients.

Please also note that the pricing model that was used before had been adopted in 2013. We understand that keeping the prices steady is important and kept them the same for almost 9 years, but the time for changes has come.

Lastly, we would like to address the part about cancelling active subscriptions that you mentioned. To our regret too, it indeed has happened as it was necessary due to technical reasons. We converted your subscription into an equivalent trial one to prevent the subscription from being automatically renewed, while not cutting out the service. We have sent several notifications about this via email, added a banner to the app's admin panel, and also added information about the changes to our official site prior to this. All of this has been done out of necessity and we will do our best to avoid this practice in the future. Hope for your understanding.

If you have any questions or suggestions, please feel free to message at feedback@searchanise.io at any time. We will be glad to do all we can to help.

Best regards,
Searchanise team.