Searchanise Search & Filter , 1 621 recenzji
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Absolutely amazing app! I had some questions regarding custom CCS and got help from a very professional and helpful support. Thank you!
What a great review! Thank you very much for sharing. We are glad we could help. Always here for you and happy to assist.
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.
We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!
All the best,
Searchanise team
The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment.
This is just goes to show they have not done this correctly when it comes to user interface.
Creating filters is also cumbersome and not intuitive compared with other apps.
We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant!
We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them.
As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind.
When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch.
It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at feedback@searchanise.io and we will do all we can to help you.
Best wishes,
Searchanise team
Searchanise is fantastic to work with. This app is very intuitive and easy to install. If you need help along the way their support team will go out of their way to assist. Absolutely, recommend this app!
Thank you very much for this kind review! It makes us proud as we see we indeed made the installation and setup process intuitive.
We hope you continue enjoying our app as you explore it further. Our support team is already ready to help, by the way. We are happy to see you already had a chance to notice it. Thank you for pointing it out!
Best wishes,
Searchanise team
its free so nothing to complain.
So far it has been working very well. I love the color swatches, quick view, and ability to choose filters. So far I have been able to learn our to use it with help from their website. I still have alot of work to do to make everything work the way I want with tags etc. But I think that smart search will make a huge difference for my customers ability to find what they are looking for. It works very well with GemPages and Collections which is also a huge plus.
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.
Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
All the best,
Searchanise team
Ksenya was an amazing help, she helped us migrate over to another shopify store with ease, thank you Kenya!
Hello,
Our whole team is grateful for your review, especially Ksenya! We are always doing our best to provide our clients with the best customer service. Kind reviews like yours are our greatest motivation, truly!
Please make sure to let us know if anything else is needed.
Best wishes,
Searchanise team
Works exactly as I want it. Had Great Support from Tatiana with a change I wanted to make and was helped quickly. Very pleased with the app
Happy to hear that we live up to your expectations!
If there is anything else our support can help you with, please feel free to message us at feedback@searchanise.io at any time. Will be glad to help!
Best Filter and Search App in the market. Super responsive team who is always there to support with your needs. They helped us in installing, optimising and customising the app as per our requirements. Can't see any drawback of using this app. Recommended 100%.