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The customer service team is quick to respond and very helpful. We encountered a couple of bugs and they promptly escalated the issues to their developers, who worked on resolving them for us.
Thank you for sharing your experience! We're glad our customer service team could assist you quickly and ensure the issues were addressed promptly by our developers. Your ...
I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.
Any help is much appreciated, please!!!!!
UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.
Hello,
We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is ...
super happy with their responses as always...stacy was very helpful in my search for answers x...thanks again
Thank you for your kind words! We're thrilled to hear that Stacy was able to assist you effectively. Your satisfaction means a lot to us, and we're always here to help ...
Searchanise support was very quick to help me with my issues. 10/10 would work with them again.
Thank you so much for your kind words! We're delighted to know our support team was able to help quickly and meet your expectations. We're always here for you, so feel free ...
Going down on Black Friday does not look good. We will be removing the app once the weekend is over
Hello,
We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have ...
Great app, very responsive and helpful support, highly recommended!
Thank you for your wonderful feedback! We're glad to hear you're enjoying the app and that our support team has been helpful. Your recommendation means a lot to us, and we're ...
Customer support is pretty good, from having a full demo to raising support tickets they are really kind and helpful, congrats team Searchanise.
Thank you for your feedback! We're glad to hear that our support team left a positive impression. Your kind words mean a lot to us, and we’ll be sure to share them with the ...
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Hello,
We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an ...
Super responsive and helpful team!
Thank you for your kind words! We're glad to hear that you found our team responsive and helpful. If you ever need assistance, we're always here to help!
Best wishes,
...
Excellent customer support!
The support team was very responsive and helpful in implementing the collection filters. They provided clear instructions and multiple solutions to choose from.
Their method worked perfectly for our needs, and the setup process was straightforward.
While we're still exploring additional features, the basic implementation met our requirements and the support experience ...
Thank you so much for your kind words! We're delighted to hear that our support team was able to assist with the collection filters and that the setup process was ...