Recenzje (1 213)
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Według oceny
1/5 because I uninstalled the app before my billing cycle and they didn't want to give a refund
Hi,
We are very sorry to see that you faced this confusing situation with your subscription! As we discussed via email, the charge happened after the installation due to the Shopify billing cycle. So, this charge covers the time when our app was still active in your store. Since this charge system is coming from the Shopify end, we cannot control it.
Nevertheless, we're eager to help you. Therefore, we contacted you via email regarding your refund request. In this email, we presented our offer that we hope you find beneficial for using Searchanise further. We look forward to your reply. Alternatively, you can reach out to us at feedback@searchanise.io, and we will look into it. Thank you!
Best wishes,
Searchanise team
The best product search app on Shopify. I've tried them all and Searchanise leads the way. Super fast searching, typo fixing, smart suggestions and easy configuration to your store's specific needs. Big shout out to Julia, Valerie, Fatima and Andrew. Super product support and they always go the extra mile.
Thank you for your detailed review! It's great to hear that you enjoy our app and its features. We've also shared your kind words with the team, and they were very happy to hear your feedback!
Feel free to let us know if you have any questions.
Best wishes,
Searchanise team
Their support is always so fast and really helpful, thanks Tsolak for helping me today
Thank you very much for your kind words! We truly appreciate your feedback and your trust it us.
We're so glad to hear that you had a great experience with our support team. I'll be sure to pass your thanks along to Tsolak, he'll be really happy to hear this!
Best wishes,
Searchanise Team
Great app and outstanding support.
We’re currently preparing our store for launch, and the Searchanise team has been incredibly responsive and helpful throughout the process. They took the time to understand our requirements and assisted with customizations quickly and professionally. The app itself works well, and the support experience has been excellent.
Thank you so much for your feedback! We are thrilled to help you prepare for launch and are here to support you always.
Wishing you great success with your store opening!
Best wishes,
Searchanise team
Good, highly customizable search app.
Thank you for your kind review!
We're glad to hear you're enjoying Searchanise and its customization options. It's great to know our app is helping meet your store's needs!
Best wishes,
Searchanise team
Really good app, the search settings are really good, wanted some support from them to change some settings and they were really responsive and made a change for me in the background to what i wanted, great service from Aziz.
What a kind review! Thank you for leaving it! Aziz was especially happy to see it. Please make sure to contact us with any questions.
Best wishes,
Searchanise team
Goede feedback en snel, en pas de dingen aan zoals je zou willen.
Hopelijk kunnen we dat doorzetten het komende jaar, want ik ben pas net live.
Maar vooralsnog is dit een goede feedback en actie en reactie die je wilt bij dit soort apps.
Ga vooral zo door.
The app is working great, it took time to set the filters but their team is really helpful and quick in providing support. Thanks.
Thank you for such kind words! It's our pleasure to make our customers happy! In case any other questions arise, feel free to contact us. We will be glad to assist.
Best wishes,
Searchanise team
The customer service is spot on! They helped when we had issues showing filters on collections and on search. Works great!
Thank you for such a high rating for our app and our support team. We truly appreciate it!
Best wishes,
Searchanise team
The ap is pretty good but the customer support is even better. Damon and searchandise team really went the extra mile to assist with my issue. Highly recommend contacting them if you need assistance - thank you guys!
Thank you for your review! Damon is especially glad to hear it. We are always happy to help.
We would love to hear from you what we can improve in our app. We want Searchanise to become a 5/5 for you. Please send your thoughts to feedback@searchanise.io.
Best wishes,
Searchanise team
