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Not the most intuitive user interface in the backend. Frontend is great though.
The support is very good, but not too fast response time.
Thank you for sharing your experience! We're delighted to hear that our app has been helpful for you. We're constantly striving to improve our services, and your input is valuable to us. If you have any suggestions or additional feedback, please feel free to share. We're here to help!
Best regards,
Searchanise team
We've been using Searchanise for a while now, and overall, we are very pleased with both the app and the support team.
App Functionality and Design:
The app itself works exceptionally well and was easy to integrate into our system. It offers a wide range of functions that can be tailored to meet our specific needs. The app is fast, reliable, and features a sleek, modern design that enhances our user experience.
Support Team:
The support team has been incredibly helpful throughout our integration process and subsequent troubleshooting. While the resolution of some issues took longer than expected, the team was always responsive and provided effective solutions to our problems. They assisted us with several challenges, including cart drawer integration and adjusting the display of our search icons. They also promptly corrected the currency display in our side cart drawer, switching it from dollars to euros as needed.
Overall, we are satisfied with the service and the functionality of the app. The support team’s dedication to resolving our issues, despite not always being the fastest, has been greatly appreciated. We highly recommend Searchanise for its versatility, performance, and user-friendly design.
Thank you for your detailed review! We're delighted to hear that you are pleased with both the app and our support team.
We're glad to know that the app meets your needs and enhances your user experience. We appreciate your comments on the app's speed, reliability, and sleek design – these contribute significantly to a positive user experience.
We value your feedback on our support team. While we strive to resolve issues promptly, we understand that some challenges may take longer to address. Rest assured, we're continuously working to improve our response times and provide even more effective solutions for our customers.
If you need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters.
Really wish filters could be re-ordered, or if they can, make it more intuitive.
We will continue to test it and write a revised review once fully implemented.
Thank you for sharing your experience with us! We appreciate your feedback regarding the challenges you've encountered. Regarding tags, it's important to clarify that our application doesn't create new tags but rather pulls values from existing tags created in your Shopify products.
As for filters, we'd be more than happy to assist you with creating new filters and reordering them. We understand the importance of having intuitive features and are continuously working to improve our platform to better meet your needs.
We're here to assist you throughout your testing process, and we look forward to hearing more about your experience once the implementation is complete. If you have any further questions or suggestions, please feel free to reach out to us.
Best regards,
Searchanise team
Generally works excellently at a great low cost. Sometimes I've needed some help setting up more detailed functions, but the support team have been helpful at all times
Thank you for your positive review! We're glad to hear that you find our app excellent and cost-effective. We're delighted that our support team was able to help you whenever needed.
If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience.
Best regards,
Searchanise team
5 days trial gone: The app works stable, and the theme is not broken.
Positive:
- well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC.
- great analytics. It gives more information about internal search performance than native Shopify reports
Negative:
- support is dead. except autoresponder no answer for 4 days.
- Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app
- Integration with Langify does nothing
- Integration with Ryviu does nothing
- a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it.
It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need.
As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one:
1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon.
2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details.
3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further.
4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want.
Thank you!
Best wishes,
Searchanise team
Great customer support! I love the seamless integration into the store, but look forward to a release on search analytics :)
Ilya P. was very helpful, nice and quick with my requests. However, I wish the app itself was more user friendly with CSS modifications. Just to change the button color of the search results required CSS code from the support team instead of having a better UX. In general a good app.
Support is very quick at least.
Thank you for taking the time to share your experience with our app! We appreciate your kind words and we are happy to see that you find our product helpful.
We are also grateful for your feedback on your UX with our admin panel. We are always glad to receive it to make our app even better.
Feel free to share more improvement ideas via email at feedback@searchanise.io. It would be super useful for us!
Best wishes,
Searchanise team
I had an issue with the product view, and they quickly contacted me and resolved the problem. Excellent support service. They're my lifesavers! Thank you very much.
Thank you for sharing your experience with us! We're glad to hear that our support team was able to assist you promptly and effectively in resolving the issues you encountered during setup. It's great to know that the app is now meeting your expectations and working well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Searchanise team
The app is good and integration is pretty good too. Need more features to give freedom to the user and flexibility for collections sorting. Needs also a better pricing plan. Definitely.
User friendly. Helpful staff. However, I wish there was a way to organize the search categories manually. That's the biggest downfall I see at this point. Also, I wish I didn't have to manually go in and put in all the synonyms for the key words. This is probably inevitable and can't be done automatically but I just don't have the time to do it well. That's all for now. I'm happy with the app. THANKS.