Searchanise Search & Filter , 1.613 avaliações
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This a great app very impressed so easy to use
Tony Hackett Manager Flying Dutchman Stores
Very unreliable and buggy. No support whatsoever. Uninstalling immediately. Cost us tens of thousands because of it being down
We're extremely sorry to see our recent downtime was so damaging!
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 1 minute. We understand that you also needed us when you replied in the thread and we're sorry we didn't get back to you quicker! We will find a way to do better. Thank you for your feedback.
We are actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. As we see, you re-installed our app and we're grateful for that! We will do all we can to find a working solution for such cases so you are not left with stress ever again.
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We look forward to hearing from you.
Best wishes,
Searchanise team
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi,
Thank you for your review. We are sorry to know you are disappointed with our service.
We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended.
We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out.
Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it.
Looking forward to your reply.
Angelina
Searchanise Team
This app is absolutely awesome. Extremely easy to set up, and actually takes something simple like a 'search' bar and makes it really slick and extremely intuitive. And the support is top notch too.
Amazing!!!! Hands down, the best application installed on our website!
really good app! (:
I help customers with their search by being more focused and the design is simple and nice.
We absolutely love this smart search and their support team is very helpful!
Fantastic app that helps our customers find what they need. Very helpful and prompt customer service! I highly recommend this app!
This App is really a MUST for every Online Shopping Website. I requested them to make a few customized changes and they did them very quickly and upto my entire satisfaction. Their Customer support and technical team is EXCELLENT. I will certainly recommend this App to everyone who has an Online Shopping Store. I am giving them 5 Stars !
verry nice app, just need more low prices