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The app itself seems nice and the functionalities are well thought of. Good job on the developers side. However, the customer service is absolutely embarassing. I asked two questions about bugs that were happening after the installations, the next day I received an answer that was just telling me to check again. I have never received an answer from support that showed so much desinterest, especially with a new potential customer. Shame on calling that an actualy support. If this is what you get during trial period, what on earth would it be like when you already are paying?
Hello,
Thank you for leaving your feedback for us.
We are really sorry that you were disappointed in our customer service. We asked you to check the settings because such kind of issues are mostly caused by an incorrect configuration of the settings in the app.
We have sent you a detailed reply about the issues you mentioned in the current email thread. We will be glad to receive your response to our message.
All the best,
Searchanise team
Nice app, great layout and very customizable. Support is great and verny nice!
Thank you for your nice review! It's very kind of you to share your feedback here on both our features and our support.
Feel free to reach out to us anytime so we can help.
Best wishes,
Searchanise team
Awesome APP. Just left "Addwish" in Denmark - this one is much much better when it comes to search. Develop a "Recommendation" and "Other customers bought this" service and you'll be my first choice!
This is the functionality we've been looking for. Almost hired a developer to work it out for us, but no need at this point. Love it.
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.
Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
All the best,
Searchanise team
OMG. Every shopify stores needs this plugin, hands down.
Very easy to use and way easier to setup than competitors!
So far things are going great. At first I was skeptical of paying for search but it's way more intuitive than Shopify out of the box. Shopify should aquire this app.
We appreciate you choosing Searchanise solution for your business. Glad to know you find it worth the investment. Thank you so much for your great review!
Early days, but looks all the features/performance we need, and more.
good and easy to search, highly recommend