Searchanise Search & Filter , 1 607 recensioner
Förfina
-
Efter omdömen
This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this app. It fixed issues we didnt even know we had. Makes our website so much better, and for such a low fee. Very excited about this product. Update: Still loving it in 2022.
I'm really enjoying this app and its features. The developer team is also very active and very helpful if you have any issues.
Great app! Our customer love this feature! Great work guys! A better analytic will be useful for shop owner~
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello,
Thank you for your feedback.
We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on.
As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that!
As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app.
Best wishes,
Searchanise team
The customer service is not as good as before. Still awaiting for the reply of our questions sent a week ago.
The search itself works very well. But I have problems seamlessly integrating with the theme. They had made changes and in the process created a lot of JS conflicts costing me a lot of time cleaning up. I had emailed them asking to try again but made them aware of what to look for in order to avoid another disaster. Nearly a week later.....crickets.
Bedienung und Umfang komplizierter geworden.....
Leider durch Preiserhöhung nicht mehr interessant, Alternativen gibts auch viel günstiger..... + Preis- Leistung war früher viel besser.....
A smart tool for creating a better search experience for website users. Would be nice to have more customization options to make the sidebar look exactly as one would like.
top product, top support, i would give 10stars
Thank you so much for all the stars! Looks like we've been able to achieve what we were aiming for with your store. Happy Holidays and all the best to you!
Thanks very much love it does the job it says it would all my products are indexed and arrange the right way , nice filter terms.