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The searcg is amazing, it finds basically any matching or similar word displaying product photo and info. Haven´t seen the conversion yet but I´m pretty sure it will help. We find it somewhat expensive paying monthly.
Awesome App and even more Awesome Support!
It is a little like driving a Ferrari, you can't just get in and put foot to the pedal, you will crash. Take time to learn and play around a bit and this app can revolutionize your store, sales, and profits.
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello!
Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience.
However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again.
Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned.
If you need our help, feel free to contact us either via email at feedback@searchanise.io or in chat.
Best wishes,
Searchanise team
It is the best application, to have an intelligent search engine, which I have tried. It is very much better than other more expensive, and with its trial period you can check all this.
The customer service team is wonderful, always willing to help and answering the emails of their customers.
I recommend it 100%
Thanks so much for taking the time out to write this amazing review. We are proud to provide great service to you and all of our clients and are grateful to have your business!
amazing a true game changer for Apusworld.com.au
I had a issue which needed sorting urgently, I contacted live chat and the developers helped me straight away. Top support highly recommend this app and the team at Searchanise.
Hello, thank you for your feedback!
Sorry to hear that you had faced an issue while using our app. Unfortunately, there is no way to guarantee that everything will always work perfectly, but we understand it and are always ready to assist. We are more than happy to hear that we managed to leave you satisfied after all.
Have a nice day and thank you for choosing Searchanise!
Best regards,
Searchanise team
Thank you very much for your support, Julia <3. Hope you have a nice day and get a high score for your work.
And we thank you for taking your time and leaving this review! Our whole team, and especially Julia, appreciates it a lot :)
Have a nice day too!
Best regards,
Searchanise team
Very useful! We are still trying it, it helps to find any product including those missed written!
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello,
Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread.
Searchanise team
There are so many options in this app but without enough documentation you end up spending days upon days trying to figure it all out. I want the search results to display best selling but it continues to default to featured no matter how many times i set it. The other thing is the grid continues to remain at two columns regardless of what I change. I'm now trying to remove the app but the search results disappear whenever I attempt to remove it. Beware of this app unless you have a lot of time for trial and error.
Hello,
Thank you for your feedback. We are sorry to see you disappointed in our app!
I should say we indeed had some problems with our documentation previously, yet we updated it so our clients can find the needed information. You can check it out yourself or reach out to us.
We also see that the column issue was raised by you via email and we tried to help, yet we received no response from you. If you still experience such issues, we will be more than happy to assist. Just let us know!
Best wishes,
Searchanise team