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Searchanise fills the gaps that Shopify can't or won't. We use them because Search & Discovery won't allow filtering of as many products as we have in some collections. They also do 60 day best selling, so your sort order isn't locked into prioritizing some product that you blew out two years ago. They have so many features, and so many options to optimize.
The fact is, if you need features beyond Search & Discovery you end up needing a service like Searchanise. Many of these are egregiously expensive or a huge drag on performance. Searchanise is neither. Their core app is really easy on performance. Their biggest performance drawback is a reliance on jquery, which usually takes longer to load than their app. Overall though, they try hard and provide incredibly responsive support. They help you work through issues and provide support to your developers for customizations. Shout out to Ksenya for helping us fix some of our more persistent issues. The impression I get is that the Searchanise team is always improving, and in this with us when it comes to plugging the gaps in Shopify's capabilities.
Thank you for your review! We're thrilled to hear that Searchanise is helping you overcome Shopify's limitations and that our features are a valuable addition to your store. We always strive to provide a balance of performance, functionality, and affordability, so it’s great to know you’re seeing the benefits.
We also appreciate your kind words about our support, especially Ksenya's assistance! We are always here to help with customizations or any other needs that arise.
Best regards,
Searchanise team
Searchanise support was very quick to help me with my issues. 10/10 would work with them again.
Thank you so much for your kind words! We're delighted to know our support team was able to help quickly and meet your expectations. We're always here for you, so feel free to reach out anytime!
Best regards,
Searchanise team
The customer service team is quick to respond and very helpful. We encountered a couple of bugs and they promptly escalated the issues to their developers, who worked on resolving them for us.
Thank you for sharing your experience! We're glad our customer service team could assist you quickly and ensure the issues were addressed promptly by our developers. Your feedback motivates us to keep providing the best support possible. If you ever need further assistance, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.
Hello,
We are very sorry to see our recent issue affected your store and your sales! As we see, now it's fixed by our developers. Nevertheless, our main priority now is to examine all the details of this situation. We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. We hope we can talk to you soon!
Best wishes,
Searchanise team
It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.
Thank you for sharing your experience! We're delighted to hear that you're enjoying the app. It's great to know that our app is enhancing your store's UI and that our support team has been responsive and helpful in addressing your needs.
If you ever need further assistance or have more questions, don't hesitate to reach out. We're always here to help!
Best regards,
Searchanise Team
This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we are facing a high load of tickets these days. We are sorry you had to wait! Our support team is working on addressing all our clients' questions and issues right now so we can improve the situation with the long response time. We are also hiring more people to make sure such problems don't happen further.
Best wishes,
Searchanise team
super happy with their responses as always...stacy was very helpful in my search for answers x...thanks again
Thank you for your kind words! We're thrilled to hear that Stacy was able to assist you effectively. Your satisfaction means a lot to us, and we're always here to help whenever you need it.
Best regards,
Searchanise team
What an incredible app and company with incredible people like Sophia M.
Their app was my third attempt to add a sort and filter to my store and it was proving difficult and tedious a task but Searchanise has totally solved my problem and more.
What best is that I needed custom code adding to make a change to my collection and, on a Saturday, I got a reply within minutes with the custom code snipped I needed to add which I've implemented and worked first time!
You don't experience this level of service everywhere so I'm grateful and impressed - Highly recommend this app and company, thanks you Sophia!
Thank you so much for your kind words! We’re thrilled to hear that Searchanise has solved your needs and that Sophia was able to provide quick and effective support. Your recommendation means a lot to us! If you need any more assistance in the future, feel free to reach out.
Best regards,
Searchanise team
It is a great app with many features to make it exactly what you need.
Showing results from products, pages & blogs in a clear modern way
Excellent & fast customer service
Leo
lollygag.co
Thank you for your feedback! We're thrilled to hear that you find the app’s features valuable and that it meets your needs. It's great to know that our customer service team has provided you with excellent and prompt support. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution
Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.
Best regards,
Searchanise team