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Great Customer Service!
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. If you ever need assistance again, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
Very pleased with the capabilities and performance of the app. Likewise, the support team is very responsive and timely in helping with questions!
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with both the app's performance and our support team's responsiveness. If you ever need further assistance, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
Great app with pretty quick and professional support
Thank you for your feedback! We're happy to hear that you're enjoying the app and we appreciate the kind words about our support team. We're always here to assist you!
Best regards,
Searchanise team
Very poor support - I am a paying customer and literally just ignoring my emails.
Hello,
We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations.
We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.
In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io
Best wishes,
Searchanise team
I contacted Searchanise support team because I needed help making adjustments to Searchanise app product page.
Searchanise support team member, Alex B. responded providing me with the answers and solutions to my request.
I also requested CSS help for product title, filter and button. Searchanise support team member, Madina R. responded very promptly providing me with the information I requested.
I like the app features and functionality. I am impressed by the top-notch Searchanise support team members provide.
Thank you
Jorge C.
Thank you for sharing your positive experience with us! We're delighted to hear that Alex B. and Madina R. provided you with the support and solutions you needed. It’s great to know that the app’s features and functionality are meeting your expectations. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
Best regards,
Searchanise team
We have been using Searchanise on our website for a few months now. It has worked great and help is always available to you. We needed some assistance with settings and they were very quick to help. After a few months we had some questions and received prompt, helpful replies in less than an hour. We could not be happier with making the choice to use this APP.
Thank you for your wonderful review! We're thrilled to hear that Searchanise has been working great for your website and that our support team could assist promptly with your settings and questions. We appreciate your choice in using our app and are here to help with anything else you may need.
Best regards,
Searchanise team
Love having the ability to customize my filters. Support staff is very patient and helpful. Wish there were more indepth / video tutorials on how to use the features.
Thank you for your review! We're delighted that you appreciate the customization options and our supportive team. You can find more helpful tutorials on our help portal. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Best regards,
Searchanise team
We have been trying out this app for about a week or so and we are loving it! It is really easy to setup and it looks really stunning on our site. We wanted to change some parts of the layout in the search results, and Stacy from their support team was extremely friendly and helpful, and has went out of her way to show us how to achieve exactly what we were after. Could not be more happy with their support and the app is amazing. Highly recommended!
Thank you for your wonderful feedback! We're thrilled to hear that you're loving the app and found it easy to set up. It's great to know that Stacy was able to assist you with your layout customization—we're proud to have her on our team. If you need anything else, don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Great app. easy to use and get up and running, many features to help guide customers. Keep up the good work.
Thank you for the positive feedback! We're thrilled to hear that you find the app easy to use and full of helpful features. We'll continue working hard to bring you even more value. If you ever need assistance, we're here to help!
Best regards,
Searchanise team
We can't be happier, our website is as fast as the google search engine, God bless
Thank you very much for your feedback! We are happy to see our app provides exactly what you need at high speed.
Feel free to contact us at feedback@searchanise.io if you ever need help.
Best wishes,
Searchanise team