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Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.
Hello,
We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression!
We indeed used to have problems with a hugh volumes of requests. So, we understand your frustration. Luckily, now we respond much faster and we plan to keep it up.
As we see, your recent emails were addressed in time. Feel free to contact us again with any questions or queries. We will be glad to help!
Best wishes,
Searchanise team
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello,
Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread.
Searchanise team
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello,
Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality!
Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually.
I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did.
We have sent you a message about the pricing for your store at jpvachon1@gmail.com a few days ago. If you don't see it in the inbox, please check the spam folder or message us at feedback@searchanise.io. We will be more than happy to find a solution for you and answer any questions if they arise.
Have a nice day!
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello,
Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you.
Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again.
Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you.
Best regards,
Searchanise team.
We used this app for almost 3 years and now they are trying to charge us 5 times more per monthly fee. We have found other search apps which charge a fraction of the cost and will be moving our business to another app. I would not recommend this app if you are planning to grow your business and this app will try to squeeze as much out of you as they can. They have tried to threaten us a few times with price increases. We also had horrible customer service from their rep Olga Skalkina. I guess its time for us to go to another 5 star rated search app, luckily there are many on the shopify app store!
Thank you for taking the time to write this review. We are sorry to hear you have felt threatened, however it seems what you are describing were the two standard notification letters in regards to the number of products in your store exceeding the limits of the subscription plan.
When you first signed up with our service in June 2018, the number of products in your store was within the 20-50 thousand range. At the moment this number is 1 722 493.
For the past 6 months, we have been negotiating the cost of the service plan for you. However, despite such significant growth of your store inventory, you were not ready to pay for a corresponding subscription. The whole time we had to increase the use of our resources to ensure the appropriate quality of search in your store. We are very sorry to know that rather than arranging to pay the correct price you prefer manipulating with a negative review.
The app doesn't function properly, a lot of problems happening, some products in the store are not even shown in the search result page (looks like the product doesn't exist in the store, this is the worst part). When I contacted them, experienced a very slow response, very disappointed. I have paid for the yearly plan, now stuck in it, it ruined my store. I demand a full refund immediately, please.
Hello,
Thank you for leaving your feedback for us. We are really sorry that you have faced these issues with the search while using our app.
The team is investigating the problem right now and we will do our best to find the best solution to the issues you mentioned. We will get back to you with the results shortly in the ticket you submitted.
Searchanise team
The app never worked well on mobile, buggy and sometimes simply wouldn't work. Liked most of the other features of the app and it worked well but this bug caused us to have to find another solution.
Hello,
We appreciate your will to share your feedback with us and, of course, we are sorry to see you faced issues on mobile.
We couldn't seem to find your email about this problem, yet if it's still present in your store, feel free to let us know via email. It will be a pleasure to help you!
Best wishes,
Searchanise team
I have paid for a year and can't use the app as there are so many issues between Searchanise Collection/Search Pages and BolideAI/Searchanise Upsell. Since you moved the upsell to BolideAI the service has been terrible, doesn't reintegrate just shows errors every few days when it tries and the customization for both should be easier to match the theme so that both apps visuals show the same look throughout the website and it matches throughout the website.
In passato funzionava bene, ho aggiunto vari prodotti al mio store ed ho superato i 25000 prodotti, già prima di arrivare a quella cifra l'app mi rallentava tutto nonostante avessi pagato il pacchetto giusto. Ho cambiato app e utilizzato un'altra iper rapida anche con 50000 articoli a catalogo. essendo sceso a 11000 prodotti ho voluto dare un'altra chance a quest'app perchè aveva un layout che preferivo ma purtroppo ho buttato inutilmente altri soldi per il pacchetto 5-25000 prodotti senza nessuna funzione, l'app rimane impanata nell'indicizzazione dei prodotti senza mai completarla rendendo il mio sito totalmente inutilizzabile. Non la reinstallerò e se non volete buttare soldi e rallentare il sito, evitate...
Hello,
Thank you for taking time to provide feedback for us. We are sorry to hear you have faced such issues with our app.
Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you. But we are willing to help you overcome these problems so we have contacted you via email offering our assistance.
We look forward to your reply and will be happy if you decide to give our app a go again.
All the best,
Searchanise team
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app!
As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions.
By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it!
All the best,
Searchanise team