Searchanise Search & Filter , 1,607 条评论
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I have been using Searchanise Smart Search for more than 6 months now. And it has been functioning well for us. Our users especially benefit from instant search suggestions and results. I believe one small improvement will make it more useful for us. In the search results page, for filters, please provide an option to not include new collections by default. We want to manually add only those collections that make sense for filtering / faceted search. Currently, all new collections are automatically added and we need to go and remove manually. This makes it cumbersome for us. What I am asking for is to provide a switch that disables the automatic addition of collections to the filters, by default. All in all, it is a highly reliable app!
Hello,
Thank you for your kind review! We appreicate your willingness to share your experience with our app here.
As for your desired improvement, we couldn't seem to find any email from you where you mentioned it. If you still need this functionality, feel free to contact us. We will try to come up with a solution for you.
Best regards,
Searchanise team
Really nice plugin and not too heavy.
great customer service! very helpful in resolving my issue.
I love the app and it's functionality. They also have a very great and fast support team. I'm happy.
I was looking for the perfect, professional search result for my website. I found this app and realized its even more than I wanted. Fully customizable, easy to install and easy to use. What's more - if you need to tailor it to your theme in specific features - tech team is super fast and responsive. In a few hours everything was fixed for my website. Thank you guys, you are doing great job!
awesome app !! used for www.glossyflavors.com
Fantastic App! Customer support is quick to answer and actually gives you the assistance you need rather than just a cookie-cutter response. 10/10 recommend.
the search engine is really robust and compatible also in Chinese ! very powerful! Not losing the information even searching in Chinese characters.
Very useful , great application! :)
Thought this app had great functionality. We have been using it for months and their support is always responsive. Unfortunately, they did a plan change and we did not realize so we did not select a new plan before the deadline. It is not like we canceled and forgot to turn the app off, they just changed their plans and left us hanging. Instead of reverting back to our normal collection page, this app just acted like our free trial was up and hid all of our products. Even if it was a trial, this app should revert back as if the app was not installed, and not just display nothing on the website!!! We lost out in $1,000s of dollars in revenue while our website was down. This can not be an acceptable way for this app to work. Updated - App developer contacted me and explained why it stopped working. Until they figure out a way to just "disable" the app when a trial ends instead of rendering collection pages useless, I would be very careful.
Hello,
We are very sorry to see you faced this problem! We totally understand how huge it is.
As you contacted us via email as well, we made sure to explain this whole situation to you in detail there. In short, it was all caused by the fact that Filters on collections are set up via HTML files of your theme.
Still, the problem itself was crucial and we understand your frustration. We will consult with our team to find a way to prevent such cases further. Even though it was a negative experience for you, we'd like to thank you for letting us know about it so we can improve our functionality.
If you still have any questions about it or anything else, feel free to contact us via email.
Best wishes,
Searchanise team