Searchanise Search & Filter , 1,606 条评论
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Great app great features easy to setup affordable price with first class support. Highly recommend :)
Searchanise app comes with great features and the customer support is one of the best benefits one can get from them.
They reply within minutes and always come up with a solution for you.
We appreciate you posting this wonderful review! It's great to hear our team was able to solve everything promptly.
Excellent, cant really fault this app. Replatformed to Shopify from Magento where we had been using a different search system which was half the product Searchanise is for 5x cost. So we have a much better product at a snip. Customer Service during trial was very very good. Keep up the Good Work .. An easy 5 stars +
Hi! Thank you for these kind words, we are really happy to see that you enjoy using our app. And our support team is pleased to know that you find their work very good. However, we are a little puzzled to see 1 star next to such a nice review. Is there something wrong?
If you need our assistance with anything, you can always reach out to us at feedback@searchanise.com. We will ensure the app runs smooth.
I've digged through couple of search apps but this one is by far the best.
The app is great, but what is even better is the support. They are extremely fast and helpful and did everything they could in their knowledge to adjust and edit our search result page the way we wanted. Definitely a highly recommended app. Thank you!
We use this app the manage and make searches easier and clear results. Any issues we've experienced have been resolved promptly by their support team.
Good search app, made my online store more user friendly!
Great app. Love the look and feel. Use it for our store at napgeekcollectibles.com
**UPDATE***
Second critical outage during a month end promotion. All our collections are broken at the moment.
Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.
This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback!
We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you!
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon.
Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome.
Best wishes,
Searchanise team
The look and functionality of the search in the front end is good. The backend UI is good. The technical support is good (and they even added code for me to get it to work with my chosen theme, thanks Sergey! ) Definitely deserves five + stars.