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Stellar support with a quick response when I asked for stuff got instant and over the top engineered solutions. Thanks to the team at Searchanise and keep doing this awesome job. Looking forward to customising my search CSS for Neumorphism
The customer support is excellent, Anastasia was very helpful and sorted out my issue straight away. The functionality of this app is perfect for what we need.
Thank you very much for the kind words. We are glad to hear that you enjoy our app and support!
Your review is highly positive, but it looks like we still lack something to get all 5 stars. Please don't hesitate to message us at feedback@searchanise.io if you have any suggestions on how we can improve your experience further or experience any issues. We will be happy to help!
I like the app, but we had a significant drop in speed on our shop, from 28 to 19, due to this app. I wrote to you about this to find out if there are any solutions, but I still haven't had an answer. If there is no improvement, I will have to delete the app.
Hello,
Thank you for taking the time to share your feedback with us! We are sorry to see you had issues with using our app in your store. We totally understand how speed is important in terms of user experience.
As far as we see, we addressed it via email. In case you still need any assistance on this matter, feel free to let us know.
Best regards,
Searchanise team
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app!
As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions.
By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it!
All the best,
Searchanise team
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello,
Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us.
As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you.
However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at feedback@searchanise.io and we will find a solution.
Let's stay in touch via email!
Best wishes,
Searchanise team
Great app, great functionality
Good product and great support. They helped me to customize the filter to fit my theme correctly. Highly recommend.
Thank you for your kind words! Knowing that you're satisfied in terms of both our product and our support team is priceless.
Best wishes,
Searchanise team
très simple à installer et très pratique pour les recherches... je conseille
Still trying to explore and learn about the app, however there are some translation limits for us at the moment as we cannot translate Filters into more than one language. Their support have been excellent though and super helpful, so 5 stars to that!
Thank you for taking the time to share your experience with our app! We highly appreciate it.
We are sad to see you faced some limitations when it comes to translating filter values, yet as we see, our support team is already communicating with you on this matter to describe the alternatives in detail.
By the way, it's a delight to see that our customer service left you satisfied. We will do our best to keep this impression further.
Please let us know if you have any questions. We are always glad to help!
Best wishes,
Searchanise team
Excellent value for a search app. My favorite functionality is its ability to display category pages as search pages with built-in filters/etc. Support has been both excellent and not so excellent, but on my latest issue they were rock stars!
My main critique is to provide better matching for search terms without adding synonyms. For example, the app will find product "Focus XT" but not "Focus-XT." I've added a synonym to take care of it, but there should be an option to at least ignore special characters.