Searchanise Search & Filter , 1,611 条评论
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very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!
We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.
All the best,
Searchanise team
I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable
Hi, we are really sorry to hear that you have faced the issue with our app. As far as I see, we have provided a solution to the issue in the current email thread. Please apply it and let us know how it worked for your store.
Searchanise team
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.
We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!
All the best,
Searchanise team
Excellent App! It is everything we wanted in a search bar :)
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.
Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
All the best,
Searchanise team
Great app. Completely helpful for filtering and anticipating customer inquiries.
basstrapp.com
So far things are going great. At first I was skeptical of paying for search but it's way more intuitive than Shopify out of the box. Shopify should aquire this app.
We appreciate you choosing Searchanise solution for your business. Glad to know you find it worth the investment. Thank you so much for your great review!
Searchanise is genuinely fantastic. Configuration is a breeze and the Support Team is VERY knowledgeable and quick with an explanation that gets you to the right place to make easy changes. Thank you Anastasia for your patience and prompt replies regarding the configuration. Thank you!
Such reviews are easily the best way to make our day. Thank you very much for your kindness and for your willingness to share your experience here!
Anastasia was absolutely thrilled to know you were so satisfied with our customer service. You can always contact us if you have any questions. It's our pleasure!
Best wishes,
Searchanise team
I needed something to replace Algolia as it was not working well with Shopify. Smart Search was extremely easy to install and understand.
We appreciate your trust in our product as a reliable solution for your business. Thank you for choosing Searchanise and for your great feedback!
Having worked on large WooCommerce, Magento and Shopify stores in the past, this is hands down the best search app I've ever used.
Having gone from Algolia on Magento 2, to using this app, I am simply blown away by how easy this is to setup and the level of control you have. It just works out of the box on our premium Shopify theme, and is so user friendly. I was expecting to at least have to edit the theme liquid files to replace the existing search fields, but I simply installed with a few clicks and configured the filters and search criteria, excluded some landing pages and off it went.
In contrast, it took developers weeks to get Algolia functioning properly on our Magento website, and it still broke (although to be fair the issues were Magento related, indexing breaking, bugs etc).