评论 (1,681)

整体评分
4.6
每个评分等级的数量
  • 91% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2018年7月18日

worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.

Negatives:

1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?

2) Since im in their trial version, they asked me to upgrade. In ...

Kayvarstore
新加坡
3年多 人在使用应用
Searchanise已回复 2022年6月16日

Hello,

Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app.

Your frustration is totally understandable, ...

2022年10月25日

They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.

AGOZTECH
美国
3年多 人在使用应用
Searchanise已回复 2022年10月26日

Hello,

Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new ...

2020年4月22日

I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever ...

awsomu
美国
3年多 人在使用应用
Searchanise已回复 2020年4月22日

We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will ...

编辑时间:2024年12月9日

“Extremely disappointed with Searchanise. During our busiest day of the year, the app went down, costing us hundreds of orders. We invested heavily in ads, email campaigns, and promotions, all wasted because of their failure. No proactive communication or adequate resolution. If you value reliability, think twice before using this service.” In conclusion a really unreliable app.

Pound Fabrics
英国
3年多 人在使用应用
Searchanise已回复 2024年12月25日

Hello,

We are very sorry to see our issue affected your store and your sales! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined ...

2022年7月25日

I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.

Swiftgreenfiltercan
加拿大
大约3年 人在使用应用
Searchanise已回复 2022年7月25日

Hello,

Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was ...

2021年1月22日

App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.

NYC Fireplaces & Outdoor Kitchens
美国
大约3年 人在使用应用
Searchanise已回复 2021年1月28日

Hello,

Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with ...

2022年11月18日

VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.

MEGASTORES
塞浦路斯
大约3年 人在使用应用
Searchanise已回复 2022年11月18日

Hello,

Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It ...

编辑时间:2020年9月14日

App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well.

No live support and huge loss in revenue from our website not showing any products

True Vintage
英国
接近3年 人在使用应用
Searchanise已回复 2020年9月14日

Hello,

Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent ...

2023年4月29日

The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.

Happy Valley
澳大利亚
接近3年 人在使用应用
Searchanise已回复 2023年5月2日

Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app!

We indeed currently have a bug related to Draft products in our ...

编辑时间:2024年3月27日

**UPDATE***

Second critical outage during a month end promotion. All our collections are broken at the moment.

Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.

This is unacceptable and damaging to our business.

Fasthouse
美国
2年多 人在使用应用
Searchanise已回复 2024年3月29日

We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.

Unfortunately, we did face technical difficulties that ...