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Searchanise gave us everything our old search app was missing, and for a great price. The few customizations we couldn't accomplish through the app were handled by the support team. Great communication and turn around time. Highly recommended!
Thank you for your positive review! We're glad to hear that Searchanise has been able to meet your needs effectively. Our support team is here to assist with any customizations you require, and we're grateful for your recommendation!
Best regards,
Searchanise team
The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.
We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!
By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io
Best wishes,
Searchanise team
This app is the best. Their customer support is even better (shout out Sophia!) Highly recommend.
Thank you for your kind words! We're thrilled to hear that you're enjoying the app, and we'll be sure to pass your shout-out to Sophia. If you ever need further assistance, feel free to reach out, we’re always here to help!
Best regards,
Searchanise team
Searchanise team was extremely supportive on the setup process. They fixed any issues in a reasonable time and also customized according to my store theme. They have offered all these in my trial period. I am looking forward to working with them for a long term.
Thank you for your kind words! We're delighted that our team could assist you effectively during the setup and customize our widgets to your store’s theme. We’re excited to continue working with you long term. If you need anything else, just let us know.
Best regards,
Searchanise team
thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough
We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our support team so we can investigate and resolve this for you as quickly as possible.
Best regards,
Searchanise team
this is one of the best apps must have if you have a lot products to sell. make customer easy to filter products.
Thank you for your wonderful review! We're glad to hear that our app is helping you, particularly in enhancing the customer shopping experience with easy product filtering. Should you have any further feedback or inquiries, please feel free to reach out to us anytime!
Best regards,
Searchanise team
Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!
Hello,
After checking your ticket and all the emails we received from you, we can say that we sent you replies with an average speed of 53 minutes. We were never ignoring you, we needed some time to look into your problems to find a solution. Sadly, it wasn't fast enough for you and you continued our communication using inappropriate language (profanity) and insulted our support agents. In the end, we saw you uninstalled our app so we didn't get a chance to help you, unfortunately.
We are always here for our clients and we're eager to help with all the issues they might face with our service. We are sorry this whole situation ended up this way.
Best regards,
Searchanise team
Love this app. Voice search option, custom filters based on Tags, a beautify collection page are some of the reasons to use it.
Thank you for your fantastic review! We're delighted to hear that you're enjoying the app and finding its features useful. Your feedback motivates us to keep improving. If you ever need assistance or have any suggestions, please don't hesitate to contact us!
Best regards,
Searchanise team
Great app overall with many functions my theme is missing. Swift and very helpful customer service who can help with anything from setting up the app to custom solutions.
Thank you for your positive feedback! We're delighted to hear that you find our app's features valuable and that our customer service has been swift and helpful. If you need any further assistance or custom solutions, please feel free to reach out to us. We're here to help!
Best regards,
Searchanise team
Application full fills the needs you want as a store owner, handling search and the filters very well.
Thank you for your positive feedback! We're pleased to hear that our app meets your needs as a store owner with its effective search and filtering capabilities. If there's anything else we can assist you with, please don't hesitate to let us know!
Best regards,
Searchanise team