评论 (1,681)

整体评分
4.6
每个评分等级的数量
  • 91% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2024年6月20日

Love this app. Voice search option, custom filters based on Tags, a beautify collection page are some of the reasons to use it.

pnpdxb
阿拉伯联合酋长国
接近2年 人在使用应用
Searchanise已回复 2024年6月23日

Thank you for your fantastic review! We're delighted to hear that you're enjoying the app and finding its features useful. Your feedback motivates us to keep improving. If you ever need assistance or have any suggestions, please don't hesitate to contact us!

Best regards,
Searchanise team

2024年8月15日

I contacted Searchanise support team because I needed help making adjustments to Searchanise app product page.
Searchanise support team member, Alex B. responded providing me with the answers and solutions to my request.

I also requested CSS help for product title, filter and button. Searchanise support team member, Madina R. responded very promptly providing me with the information I requested.

I like the app features and functionality. I am impressed by the top-notch Searchanise support team members provide.

Thank you

Jorge C.

Flamingo's Flooring
美国
21天 人在使用应用
Searchanise已回复 2024年8月21日

Thank you for sharing your positive experience with us! We're delighted to hear that Alex B. and Madina R. provided you with the support and solutions you needed. It’s great to know that the app’s features and functionality are meeting your expectations. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!

Best regards,
Searchanise team

编辑时间:2025年2月20日

Searchanise team was extremely supportive on the setup process. They fixed the issues in a reasonable time and also customized according to my store theme. I am looking forward to working with this team for a long term.

nestern
印度
8个月 人在使用应用
Searchanise已回复 2024年7月10日

Thank you for your kind words! We're delighted that our team could assist you effectively during the setup and customize our widgets to your store’s theme. We’re excited to continue working with you long term. If you need anything else, just let us know.

Best regards,
Searchanise team

2024年3月27日

AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.

I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.

Estimated losses just this year 30k + from this app.

Don't answer phone number
Doesn't reply to emails
Turns chat off when down

The Lighting Outlet
澳大利亚
7年多 人在使用应用
Searchanise已回复 2024年3月29日

We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.

Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.

As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.

We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.

Best wishes,
Searchanise team

2024年3月26日

It's overall a good app, but it has no defense against internal site search spam.

We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.

However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.

Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.

At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.

ProLampSales
美国
3年多 人在使用应用
Searchanise已回复 2024年3月29日

Thank you for your feedback! We're glad to see that you're mostly enjoying our app.

As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way.

Please come back to us via email at feedback@searchanise.io if you have any other ideas or if you have any new questions. We are always glad to help!

Best wishes,
Searchanise team

2024年4月27日

This app is incredibly efficient and user-friendly. the search results are consistently relevant and accurate. The app's speed is impressive, ensuring a seamless experience for users. The support team is very supportive. Overall, a fantastic tool that simplifies information retrieval effortlessly.

Business.proaim.be
比利时
大约3年 人在使用应用
Searchanise已回复 2024年4月29日

Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help!

Best regards,
Searchanise team

2024年11月11日

This app is fantastic. Every time I've wanted to customize something, the feature/field to do so was available. I reached out to support for one customization I couldn't figure out, and they (Umida) replied within a few minutes with such a great simple to follow solution (which of course they had already built in as a feature)

EmPowered By Shopify
美国
Searchanise已回复 2024年11月12日

Thank you for the fantastic feedback! We're thrilled to hear that our app's customization options have met your needs and that Umida could assist you quickly with a solution. It's great to know that we could provide the flexibility and support you were looking for. If you need anything else, we're always here to help!

Best regards,
Searchanise team

2024年7月3日

thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough

NutriChef Kitchen
美国
接近4年 人在使用应用
Searchanise已回复 2024年7月5日

We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our support team so we can investigate and resolve this for you as quickly as possible.

Best regards,
Searchanise team

2024年3月7日

A fabulous app. Has made a huge difference to my store and the support is quick and responsive from Umida and team. Thank you so much. A great app!
Marie
Love Amber x UK

Love Amber X Ltd
英国
6年多 人在使用应用
Searchanise已回复 2024年3月10日

Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help!

Best regards,
Searchanise team

2025年1月15日

Seachanise is an excellent Shopify app for enhancing product search. It’s user-friendly and improves customer satisfaction. The support team is outstanding, helping with customizations quickly and efficiently. Highly recommend

AUI Fine Foods
美国
Searchanise已回复 2025年1月19日

Thank you for your kind words! We're glad to hear that Searchanise has improved your product search experience and customer satisfaction. It's great to know our support team could assist you efficiently with customizations. Your recommendation is greatly appreciated!

Best wishes,
Searchanise team