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très bon service client, vous aide a personnalisé votre visuel pour que tout corresponde parfaitement, nickel
Thank you for your feedback! We're delighted to hear that our customer service has been helpful in customizing your visual to meet your needs perfectly. If you need any further assistance or have more customization requests, feel free to reach out!
Best regards,
Searchanise team
Searchanise App greatly improve customer experience on our web site. Almost half of the visitors use search to find products they need. It has powerful features and customization options, and if something different is required, Searchanise customer support implement custom features at the lightning speed.
Thank you for sharing your experience! It's great to know that our app's features and customization options meet your needs. Our team is dedicated to providing fast and efficient customer support. If you ever need further assistance or custom features, feel free to reach out to us!
Best regards,
Searchanise team
I like the app but the support is horrible. I am getting no response since almost two weeks now and the setup is not even finished.
Time to look for an alternative I guess.
We're devastated to see your experience with our support team was so disappointing! After looking into it, we found both of your tickets and noticed that we sent replies on the same days when you reached out to us, yet they weren't delivered due to the following error: "Email dropped as the email account that you tried to reach does not exist. Please verify the recipient's email address for typos or unnecessary spaces".
We're sorry to see this issue prevented you from getting our replies! Please contact us again from a different email this time. We will be happy to help you and finally provide a solution. Thank you!
Best wishes,
Searchanise team
Great App, Team Super Helpful and Responsive
We’ve had an excellent experience with the Searchanise app. The app has significantly improved our store’s search functionality, making it easier for our customers to find the products they need quickly and efficiently. The advanced filters, real-time sync, and personalized search results have been game-changers for our online store.
A special shoutout to the team members who have been incredibly helpful and responsive: Mary L, Julia P, Maria A, Keysena P, Alex P, Stacy S, and Sophia M. They assisted us every step of the way, from setting up the app to customizing specific features to suit our needs. Their support and expertise have been invaluable, and we couldn’t be happier with the service they provided.
Thank you, Searchanise team, for a great product and exceptional customer service!
Thank you for your fantastic review! We're delighted to hear that our app has improved your store's search functionality. Your kind words about our team members mean a lot to us, and we're glad they could assist you with setup and customization.
If you ever have any further questions or requests, don't hesitate to reach out to us. We're here to assist you!
Best regards,
Searchanise team
For over 5 years we have leaned on Searchanise for search and filter. The app gives us full control of collection specific filters which is important to us. Although it is rare that we have issues, when we do their support team is flexible and responsive and has exceeded my expectations. There might be less expensive options out there. I doubt they are worth it (and I am not looking).
Thank you for your loyalty and trust in Searchanise over the past 5 years! We're delighted to hear that our app continues to meet your needs. Your satisfaction is our priority, and we're pleased that our support team has consistently delivered flexible and responsive assistance whenever needed, exceeding your expectations. We appreciate your feedback and look forward to continuing to support your business.
Best regards,
Searchanise team
I had a small issue to fix but the support team were highly responsive, helpful, and fixed the issue promptly. Recommend.
Thank you for your kind words! We're glad to hear that our support team was able to promptly resolve your issue. Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Searchanise team
Consistent results and timely response to any queries. We have used this search for over 5 years and have been very happy with the application. I recommend them over other searches. From what I can see they are also used by many companies which gives them an advantage over smaller applications with different R & D and AI.
Thank you for your long-standing support and the fantastic review! We're thrilled to have been your choice for over 5 years. Your recommendation means the world to us. If there's ever anything you need or any way we can enhance your experience, feel free to reach out.
Best regards,
Searchanise team.
This app itself works great - what's even better is the customer support that they give! Whenever I have a question, update or issue they respond quickly and their help always gives a fix to my issue!
Thank you for your kind words! We're delighted to hear that you're satisfied with both our app's performance and our customer support. Providing prompt assistance and effective solutions is our top priority, and we're always here to help whenever you need us. If you have any further questions or concerns, feel free to reach out anytime.
Best regards,
Searchanise team
We've been using Searchanise for a while now, and overall, we are very pleased with both the app and the support team.
App Functionality and Design:
The app itself works exceptionally well and was easy to integrate into our system. It offers a wide range of functions that can be tailored to meet our specific needs. The app is fast, reliable, and features a sleek, modern design that enhances our user experience.
Support Team:
The support team has been incredibly helpful throughout our integration process and subsequent troubleshooting. While the resolution of some issues took longer than expected, the team was always responsive and provided effective solutions to our problems. They assisted us with several challenges, including cart drawer integration and adjusting the display of our search icons. They also promptly corrected the currency display in our side cart drawer, switching it from dollars to euros as needed.
Overall, we are satisfied with the service and the functionality of the app. The support team’s dedication to resolving our issues, despite not always being the fastest, has been greatly appreciated. We highly recommend Searchanise for its versatility, performance, and user-friendly design.
Thank you for your detailed review! We're delighted to hear that you are pleased with both the app and our support team.
We're glad to know that the app meets your needs and enhances your user experience. We appreciate your comments on the app's speed, reliability, and sleek design – these contribute significantly to a positive user experience.
We value your feedback on our support team. While we strive to resolve issues promptly, we understand that some challenges may take longer to address. Rest assured, we're continuously working to improve our response times and provide even more effective solutions for our customers.
If you need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
We use this app for our site's search features as well as filters on collection pages. It works incredibly well, very easy to set up and integrate with your theme. So many customisation options to adjust it exactly how you like it! We had quite a bit of custom code we wanted to adjust the product grids and their customer service was extremely helpful, fast, and efficient. Thanks to Sophia and Maria they were so helpful!
Thank you for your positive feedback on your experience with Searchanise! We're glad to know that our app meets your search and filtering needs seamlessly. It's great to hear that our customer service, especially Sophia and Maria, have been helpful for you. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Searchanise team