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AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
This search function has been awesome. On top of that, the customer support has been great! Thank you Julia and Anastasia!
Thank you for your positive feedback! We're thrilled to hear that you're enjoying our search function and that our customer support team, especially Julia and Anastasia, has been able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Seachanise is an excellent Shopify app for enhancing product search. It’s user-friendly and improves customer satisfaction. The support team is outstanding, helping with customizations quickly and efficiently. Highly recommend
Thank you for your kind words! We're glad to hear that Searchanise has improved your product search experience and customer satisfaction. It's great to know our support team could assist you efficiently with customizations. Your recommendation is greatly appreciated!
Best wishes,
Searchanise team
This app is incredibly efficient and user-friendly. the search results are consistently relevant and accurate. The app's speed is impressive, ensuring a seamless experience for users. The support team is very supportive. Overall, a fantastic tool that simplifies information retrieval effortlessly.
Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
This app matched our needs and the support team did his best to adapt to our custom code and specific demands. Thank you !
The predictive search would still need some progress with Japanese but it's the case with all the app and Searchanise is the best one we tested.
Thank you for your review! We're thrilled to hear that our app met your needs and that our support team could assist with your custom code and specific requirements. We're constantly working to improve and appreciate your feedback. If you have any more feedback or questions, please feel free to let us know.
Best regards,
Searchanise team
Thank you, Searchanise team for the top level support with our multiple demands for customization. We believe this makes THE difference in the end.
The search engine is extremely fast and accurate, while the backend settings are intuitive enough to be used by non-dev users.
A world of possibilities is opening to index your website content with a top level quality App and Team!
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with the level of support we provided for your customization needs. Ensuring that our customers receive tailored solutions is a top priority for us, and we're glad we could meet your expectations in this regard.
It's fantastic to know that you find our search engine to be fast and accurate, and that our backend settings are intuitive for both developers and non-developers alike. We strive to make our app user-friendly for everyone.
We're grateful for the opportunity to be part of your journey. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Searchanise team
Very nicely developed Smart app. Team is also helpful and responsive when it comes to support. Overall 88/100 app
Offers promising features for our website, fingers crossed!
Thank you for your kind review! We're pleased to hear that you find our app well-developed and our team helpful and responsive. We appreciate your rating and want you to know that we're always striving to improve. If you have any more questions or suggestions, feel free to reach out.
Best regards,
Searchanise team
Support email effective and fast > they solve the issue quickly and provide explanations. Chat > response-time is very long
Thank you for your feedback! We're glad to hear that our support team effectively resolved your issues via email. We apologize for any delays you experienced in our chat response times. We're continuously working to improve our response times across all channels to better serve our users. If you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Searchanise team
I recently had the pleasure of integrating the "Searchanise Search & Filter" app into my online store at https://sassylab.dk, and I must say, it has been a game-changer. The app itself is incredibly powerful, offering a seamless and intuitive search and filtering experience for my customers, which has significantly improved the usability of my website. However, what truly sets this app apart is its customer service.
From the get-go, I was impressed by how fast the response time was whenever I reached out for support. It's evident that customer satisfaction is a top priority for them. Not only are the support agents quick to respond, but they also possess a high level of skill and expertise. They provided extensive help with everything I needed, demonstrating a willingness to go above and beyond to ensure the app was perfectly tailored to my store's requirements.
The agents were patient, understanding, and highly knowledgeable, making the whole process of customizing and troubleshooting the app feel effortless. Their proactive approach in offering solutions and improvements was particularly noteworthy. It's rare to find a service where the support team genuinely invests in your success as much as the team at "Searchanise Search & Filter" does.
In conclusion, if you're looking for an app that not only enhances your online store's functionality but also comes with exceptional customer support, "Searchanise Search & Filter" is the way to go. I wholeheartedly recommend it and give it a well-deserved 5 stars.
Thank you for your glowing review! We're thrilled to hear that our app has made such a positive impact on your online store's usability. Ensuring customer satisfaction is our top priority, and we're delighted that our support team was able to provide you with fast, skilled, and personalized assistance throughout the integration process. Your kind words about their expertise, patience, and proactive approach mean a lot to us, and we're grateful for your 5-star rating. If you ever need further assistance or have any questions, don't hesitate to reach out to us.
Best regards,
Searchanise team
A fabulous app. Has made a huge difference to my store and the support is quick and responsive from Umida and team. Thank you so much. A great app!
Marie
Love Amber x UK
Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help!
Best regards,
Searchanise team