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5 days trial gone: The app works stable, and the theme is not broken.
Positive:
- well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC.
- great analytics. It gives more information about internal search performance than native Shopify reports
Negative:
- support is dead. except autoresponder no answer for 4 days.
- Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app
- Integration with Langify does nothing
- Integration with Ryviu does nothing
- a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it.
It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need.
As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one:
1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon.
2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details.
3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further.
4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want.
Thank you!
Best wishes,
Searchanise team
The app was installed by developers to enable filters and manage collections and it does do this well, we've only experienced one outage since installing a year ago. We're not using this app to the full extent of its capabilities and would probably benefit from a walkthrough session with the Searchanise team. Would totally recommend the Searchanise team as they are super helpful and friendly, jumping in to quickly resolve an issue that turned out to be unrelated to the app.
Thank you very much for taking your time and leaving us a review!
We will do our best to keep improving the onboarding process. Happy to know that your experience with other aspects of using our app was pleasant!
Best regards,
Searchanise team.
We have been using this app for almost two years now and it has been going well. I love the amount of customizability of the app. You can change the color of just about everything and with custom HTML and CSS we can make it look even better. Their support is great and has helped with all of the custom code we added. There are a lot of features so it does take a little bit to get the app dialed in and working the way you want it to. The only bad thing about the app is how much work it takes to make it perfect, and even after that to keep it working you should try and spend a little bit each week to keep it running well. Overall It is a great app and would recommend
Hello,
Thank you very much for such a detailed review, your feedback is very helpful!
Regarding the part about keeping the app running well, could you please message us at feedback@searchanise.io and elaborate a bit more? We would be more than happy to improve your experience further as much as possible and look into any suggestions you might have.
Have a nice day!
I had an issue with the product view, and they quickly contacted me and resolved the problem. Excellent support service. They're my lifesavers! Thank you very much.
Thank you for sharing your experience with us! We're glad to hear that our support team was able to assist you promptly and effectively in resolving the issues you encountered during setup. It's great to know that the app is now meeting your expectations and working well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Searchanise team
Largely given the options (mainly this versus InstantSearch+), Searchanise is the best available search provider for Shopify.
Our main issue is that the app is still really weak/simplistic when it comes to search. For example, searching "table" on our store pulls up "table lamp" and "table clocks" as top results. Expected top results should be "dining tables" and "coffee tables". Trying to play with synonyms did not work, since it only applies to exact search strings.
In fact, InstantSearch+ seems to be slightly more intelligent since they're able to provide the proper results (emphasis on "slightly" since they failed some basic search tests elsewhere). However, the cost of Searchanise is far superior and they also have some core features that InstantSearch+ does not. InstantSearch+ seems to have had a head start and coasted at this point - and it shows. InstantSearch+'s overall dashboard and "feel" is outdated compared to Searchanise, which we hope will continue to improve.
Another point is customer service - the Searchanise team was very responsive and supportive of the few emails I sent. InstantSearch+'s service felt rather dismissive (a lot of one liners and ignoring some technical questions altogether).
Overall, both apps fall short of what's expected from a power search app. Searchanise wins on affordability, customer support, and a weak competitive field. We'd pay more if the search was more accurate, but, given current lack of core search accuracy, the app still falls short of its main purpose. For a great search example, a competitor like Wayfair's search bar perfectly reflects user intent within the furniture/decor industry (but who knows how many times more they've invested into their technology).
We use this app the manage and make searches easier and clear results. Any issues we've experienced have been resolved promptly by their support team.
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries.
I would receommend them and their app to any business looking for smart filtering and bespoke functionality.
Thanks Again.
Hello,
Thank you for your review! We are happy to see our app and our team left such a great impression.
In case you need our help further, please make sure to let us know. We are always here for you!
Best wishes,
Searchanise team
Very useful! We are still trying it, it helps to find any product including those missed written!
UPDATE : The team has solved the problem for our store. Thanks a lot ! The app works great for filtering and search. But since we installed it we have SEO issues. The main problem is that the app prevents us from adding h2 titles tag to our products names on our collection pages.
Also, the app prevents us fron adding alt tags to our images.
Hello,
Thank you for your feedback for us. We understand how important SEO is for the stores and will do our best to find a solution for these issues.
Our team is currently examining possible ways to fix the issues you mentioned and we will keep you updated in the current email thread.
All the best,
Searchanise team
Tested most apps with similar functionality. Smart Search is supporting Langify, so users can finally search in their own language (at least part of it). It is still strange to me that languages are not in the prime design of a shopping product. But Langify and Smart Search have overcome some of this together. Downside is that Smart Search itself is only in one language...