評論 (1,681)

整體評分
4.6
各級評分數量
  • 91% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2022年8月16日

The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this ...

Lost Collective Shop
澳洲
使用應用程式 2年多
Searchanise 已回覆 2022年8月16日

Hello,

Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!

We understand that forcing re- ...

2021年5月25日

Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.

Pactimo
英國
使用應用程式 大約2年
Searchanise 已回覆 2021年5月25日

Hello,

Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service.

We worked hard to improve the response time of our ...

編輯時間:2022年10月4日

Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me ...

MOJ
美國
使用應用程式 大約2年
Searchanise 已回覆 2022年8月11日

Hi,

Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model.

We indeed can't apply discounts ...

編輯時間:2024年11月29日

outage on Black Friday is unacceptable

Pillows.com
美國
使用應用程式 大約2年
Searchanise 已回覆 2023年12月13日

Hello,

We are very sorry to see our recent issue affected your store, especially on Black Friday! As we analyzed, it was fixed by our developers within an hour. Nevertheless, ...

編輯時間:2021年11月16日

Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.

Motionparts
德國
使用應用程式 接近2年
Searchanise 已回覆 2022年6月16日

Hello,

We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression!

We indeed used to have problems with a hugh volumes of ...

編輯時間:2022年12月14日

We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you ...

ArdMoor
英國
使用應用程式 接近2年
Searchanise 已回覆 2022年11月16日

Hello!

Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours ...

2020年9月8日

Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.

Kidicare daycare supplies
加拿大
使用應用程式 1年多
Searchanise 已回覆 2020年9月9日

Hello,

Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you ...

2023年1月8日

Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion).

This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click ...

Dive To Garden
美國
使用應用程式 1年多
Searchanise 已回覆 2023年1月9日

Hello,

Thank you for your feedback, sorry to hear that our app didn't quite suit your store.

As to your points, our annual subscriptions are indeed non-refundable. Yet, we ...

編輯時間:2022年9月26日

We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.

TheWheelShop.ca
加拿大
使用應用程式 1年多
Searchanise 已回覆 2022年9月30日

Hello,

Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality!

Regarding the situation with pricing ...

2022年9月3日

A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor ...

Catesbys
英國
使用應用程式 1年多
Searchanise 已回覆 2022年9月6日

Hello,

Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you.

Unfortunately, our support team has been overwhelmed ...