Reviews (1,189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and sales through advanced search and filtering capabilities. It supports partial matches and intelligent corrections, extending search to include pages and blog posts. The customizable interface meets various branding needs, and detailed analytics provide insights into customer search behavior. Merchants praise its fast performance, easy setup, and responsive customer support, which assists with customizations and technical issues efficiently.
Refine
-
By rating
The customer service for these app is very quick and swift
Thank you so much for your kind words! We're glad to hear that you've had a quick and smooth experience with our support team, we're always here to help whenever you need us.
Best wishes,
Searchanise team
Good support, in live chat (on official searchanise website)
We appreciate your feedback! Glad to hear you had a good experience with our live chat support. Let us know if you ever need further assistance!
Best wishes,
Searchanise team
Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution
Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.
Best regards,
Searchanise team
This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we indeed were facing a high load of tickets during those days. We are sorry you had to wait! The good news is our support team has been growing since then: we hired more people and also organized team training activities to improve our service for you. Now our team is stronger than ever so we will be happy if you give us another chance. Just re-install Searchanise and contact us at feedback@searchase.io with any questions.
Best wishes,
Searchanise team
It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.
Thank you for sharing your experience! We're delighted to hear that you're enjoying the app. It's great to know that our app is enhancing your store's UI and that our support team has been responsive and helpful in addressing your needs.
If you ever need further assistance or have more questions, don't hesitate to reach out. We're always here to help!
Best regards,
Searchanise Team
I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.
Any help is much appreciated, please!!!!!
UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.
Hello,
We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!
UPDATE 04.12.2024: We assume you haven't received our emails and we're sorry to see it! It appears as though our emails end up in the Spam folder or something else happens. To ensure we can talk we sent you a new email using different contact info associated with your store. Additionally, we enabled the Live Chat feature for you. We hope we can talk to you soon!
Best wishes,
Searchanise team
Quick and helpful response.
Thank you for your kind words! We're glad we could assist you quickly. Let us know if you ever need anything else!
Best wishes,
Searchanise team
I love the app and very good customer service
Thank you for your kind review! We're thrilled to see you're enjoying Searchanise. We will make sure to keep it up!
Feel free to contact us at feedback@searchanise.io with any questions.
Best wishes,
Searchanise team
Mit abstand das beste Service das ich elrben konnt, ich liebe diese Team, jedem zu empfehlen. Ich bin vollkommen zufrieden. mann muss bissche was selber daran erledigen aber snoansten top app.
Thank you so much for your amazing feedback! We're thrilled to hear that you're completely satisfied with our app and support team. If you ever need any assistance, feel free to reach out, we're always happy to help!
Best wishes,
Searchanise team
Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you're enjoying the flexibility and control that our app provides. It's great to know that you find it fairly priced and suitable for your business needs.
If you need any further assistance, feel free to reach out. We're always here to help!
Best regards,
Searchanise Team