Overall rating Based on 667 reviews
Highly misleading pricing. They do offer you a 30 day trial, but then try to charge you $30 instead of the price they show in the shopify app store. When contacted they suddenly show you a completely different pricing plan, which is not displayed anywhere in the appstore, and offer you a special yearly discount of 30% (which they offer anybody who pays yearly).
We are sorry to know you got confused by our pricing. Let me explain the situation in detail.
You have a Shopify Plus store. Searchanise offers specific pricing for Shopify Plus stores which can be found here on our site: https://start.searchanise.com/shopify_plus/
The difference in pricing is noted on the Shopify App Store page of Searchanise: http://joxi.net/bmo4eVXt3MWPx2 and on the Shopify landing page on our site: http://joxi.ru/8AneYVnszqVPD2
The correct price which suits your store is shown to you in the Searchanise admin panel right from the moment you install the app.
The discount was offered to you because we understood that you may have got confused and decided to meet you halfway. Please note that we offered you a monthly discount active for 12 months. It is not the same discount which is offered for one-time yearly payment.
Hope this makes the situation clearer. We are willing to make our pricing policy as transparent as it can be. We will be glad to consider any suggestions from you on how we can improve our pricing pages so that they did not get you confused.
Thank you for your feedback.
Brothers With Glass
The app never worked well on mobile, buggy and sometimes simply wouldn't work. Liked most of the other features of the app and it worked well but this bug caused us to have to find another solution.
worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.
1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?
2) Since im in their trial version, they asked me to upgrade. In their email, it is stated that if i upgrade within the next 2 days, i will get a 30% discount. The truth is, I can upgrade by the end of the trial to get the same discount, which is published on your app page:
So i'm not entirely sure if i getting a good deal just by upgrading in the next 2 days
Pros: It's has fast search, but not faster than instant search+ or even comes close.
Having said that, the cost is no where near instant search+ also. Bang for your buck if you need a custom search solution but cannot afford other premium solutions like instant search+ / agolia
That being said, this an honest review and not out to bash the app developers or the people who sent their email promotions. The app did breakdown half way through trial and getting no solution in 2 days on a live store is not acceptable. Who knows what will happen next if i choose to subscribe? If a solution can be delivered, I will adjust the ratings.
Also, don't sed out emails like that mentioned in point 2. I really though i was getting a great deal until i found out that the price is the same. Bad move man.
They changed their subscription tiers with no notification and disconnected existing users. Numerous attempts to learn more about the changes have been ignored. Not thrilled that there is absolutely zero customer service.