Searchanise Search & Filter

Thank you for your feedback! We're thrilled to hear that you've had a positive experience with our customer support and features. Your satisfaction is our priority, and we're here to assist you whenever you need it. If you have any questions or need further assistance, please feel free to reach out to us at any time.

Best regards,
Searchanise team

We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.

Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.

As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.

We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.

Best wishes,
Searchanise team

Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help!

Best regards,
Searchanise team

Thank you for your positive review! We're glad to hear that you find our app excellent and cost-effective. We're delighted that our support team was able to help you whenever needed.

If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience.

Best regards,
Searchanise team

Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help!

Best regards,
Searchanise team