Searchanise Search & Filter

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.

As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team

Hello,

We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.

As for slow response speed, we are facing a high load of tickets these days. We are sorry you had to wait! Our support team is working on addressing all our clients' questions and issues right now so we can improve the situation with the long response time. We are also hiring more people to make sure such problems don't happen further.

Best wishes,
Searchanise team

Hello,

We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in our product, our development team is always ready to fix them as quickly as possible.

It's also sad to see you consider our support team useless. We are facing a high load of tickets right now, indeed. However, we are working on improving our response time by hiring more people. Therefore, our response time should increase soon.

If you ever decide to give us another chance, please email us at feedback@searchanise.io. We will be glad to change your opinion about us.

Best wishes,
Searchanise team

Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.

Best regards,
Searchanise team

Thank you for your wonderful feedback! We're thrilled to hear that our app has been a great addition to your store and that our support team has made a positive impact. If you have any more questions or need further assistance, we're always here to help.

Best regards,
Searchanise team