By installing Second Opinions, a button is automatically added to each page of your store. The button is discrete and well-designed and only comes into focus when customers spend a certain period of time on the page - that is, when they are deemed to be interested in the product!
Customers can click the Second Opinions button, and proceed to get precise feedback from SMS, e-mail or social media contacts in just 3 clicks. Research has repeatedly shown that a key barrier to completing a purchase is the lack of timely and relevant reassurance from friends. Second Opinions makes that a thing of the past.
We also make it easy for recipients to give feedback, and collate opinions across multiple sources to provide a clear, unambiguous response for the customer.
The below features only relate to the premium tier, for which there is a charge of $15 / month.
We provide you with profile and opt-in contact information regarding each customer who has demonstrated an interest in one of your products - alongside the feedback they received.
Use this information to target individual customers to secure a sale. Perhaps Sally was told by her friends that the price seemed expensive? Offer her a discount. Or maybe Jonny found out he didn't look great in pink? Offer him the same swim shorts in grey. Either way, find out what your customers' purchase barriers are and address them directly.
We give you profile, opinion and opt-in contact data regarding each individual who has responded to a request for feedback. Use this information to broaden your distribution list, and personalise your communication.
Receive comprehensive customer opinion data broken down by demographic segments, profile types and at an individual level. Learn why products aren't selling and use this information to make the right stock decisions.
Once you subscribe, you get unlimited access to all data regarding your store, either via our secure online portal, or via Excel reports which you can download.
If you have any questions or issues regarding Second Opinions, please contact us on the e-mail above, and one of our team will respond to you within 48 hours.
For us, e-commerce is more than business, it's a passion, and we want to help you succeed!
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