Have you ever wondered what your shoppers are looking for? Why they’re not quite ready to buy? Why they spend 2 minutes in your checkout but don't enter their credit card? Don't worry, you're not alone. Luckily, with the Secondlayer App for Shopify, getting the answers doesn't have to be difficult. You can just ask!
Without talking to your shoppers, you're only making educated guesses as to what they want. Try the Secondlayer App for Shopify free for 7-days, and ask your shoppers questions in real time right from the page they're on. Talking to your shoppers will let you know exactly why they've abandoned a cart, or browsed but not bought. You'll know whether they don’t buy because they can’t find what they’re looking for, or they’re not sure of product sizing, return policy or shipping charges.
Easily build shopper surveys with our survey editor in just a few clicks. It's so simple that anyone can do it. Write your question, choose what page or category to ask it on, decide when to ask the shopper, totally customize the look of your surveys, and more.
Automatically send, and schedule, surveys to shoppers based on their actions within your store. Ask targeted questions based on what shoppers are doing:
Deploy surveys strategically to ask the right question at the right time.
Add email addresses directly to your MailChimp mailing lists. Using the email field in your surveys allows you to store shoppers emails within Secondlayer, or add them directly to your mailing lists within MailChimp.
Fully customize your survey to match your store's theme. You have complete control over your surveys appearance, down to every last colour!
Ask follow-up questions based on the shoppers first answer. With question branching it's easy to ask a second or third question to gain more insight, or to ask for the shoppers email to follow-up with them.
Generate valuable insights from your data. Add tags to responses as they come in for easy grouping and analysis. Export survey results in .csv format with one click.