Section Store: Theme sections
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Bought multiple sections, only been using 2/8 bought because of the problems they cause.
Also the support never answered on my emails.
Might delete this review if something changes, but overall i am dissapointed.
Hope the support might answer here.
Hi there,
We have replied to all your emails.
Please reach out through an email address that you can receive response on ☺️
My store started crashing after I added several sections. I tried contacting support but haven't received a reply after about a week. I emailed Daniel separately trying to get any help and didn't get any reply after several days. I'm quite disappointed. I already recommended this app to several friends but now I'm getting back to them cause they may destroy their store AND get 0 support fixing it.
Hi there,
Daniel here - founder of app.
We have replied to all your emails.
It might be that you're contacting us through en email that can't receive replies?
Please contact me directly at danielkr@live.dk through your email client and not the contact form.
Misleading Product Images and Poor Customer Service
I recently purchased a section from Section Store, but the product I received was not what was advertised. The image clearly showed a different section than what was delivered, which feels like a case of mis-selling.
When I reached out to their support team for assistance, they refused to issue a refund or provide any help in resolving the situation. I found the customer service unhelpful and disappointing.
I would not recommend purchasing from this store, as their product images are misleading and their customer service fails to resolve issues in a satisfactory manner.
Hi Luke,
Daniel here - founder of app.
It seems from the ticket/mail with you that the issue was resolved by our customer support?
If that is not the case, or you somehow don't want the section in it's current state I have already gone ahead and refunded you.
You can still use the section if you'd like.
Hope to hear from you soon.
Please reach out to me personally: danielkr@live.dk - and I will do my best to reconcile ☺️
Web Devs here.
Half of the sections (the embeded ones) are not working, and the support is the worst. They reply in 1-2 days with unrelevant things, they do not solve the problem. They do not care at all. You just loose 9$ every time you purchase one, with the luck that it will maybe work.
Trash. !!!!!!!!!!!!!!!!!! Reviews section i a joke !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there,
It's frustrating when things don't work as expected...
Have you already reached out. We're more than happy to help.
My personal email is: danielkr@live.dk
Hope to hear from you.
Further I've gone ahead and refunded you already.
/Daniel - Founder.
Unfortunately I've had to leave a 1 star due to having no customer support. There is a coding issue with one of their sections which is effecting my website and I need it sorted ASAP. Until I get a response and resolution, hopefully this will gain some attention?
*** SECOND UPDATE **
We have investigated for you and your email is not configured in Shopify. You won't receive any replies from anyone. You can reach out to us directly from an email that works and where you can receive a response: daniel@section.store
*** UPDATE ***
We received a new email from you today that we also answered but again never heard from you. Please contact me on: danielkr@live.dk
I don't think you are receiving any of our responses.
***
Hey there,
It's frustrating when it seems like there is no answer...
I just checked our emails and we do have 3 e-mails from you, all which was answered and then no reply back from you. Seems like you do need receive our response.
Could you try to contact me personally at: danielkr@live.dk
We're here to help.
Talk soon, Daniel, Founder.
The the second icon isn't square/in-line with writing
** UPDATE **
Everything was fixed for this merchant in a very short time.
**
Hey there,
That sounds like something our support can help with.
Could you please reach out to us at: help@section.store
Or me personally for escalated assistance: danielkr@live.dk
I wasted money to buy it but I can't install the length. I bought 2, both of which can't be used
Hi there,
Daniel here founder of app.
We're more than happy to help if you reach out to our support:
help@section.store
Or me personally at: danielkr@live.dk
I have checked and we have not received any email from you.
Also I have refunded you the two sections that you have purchased.
That being said we're still happy to help you implement them.
Looking forward to hear from you.
/Daniel
Best app and I totally recommend! Daniel was superb with training me on how to use the section app and finding them on my theme! Hurra best addition for any Shopify webpage!
Edit: I am still waiting for my free Section Theme, which I never received after leaving a review." That drops it all off from being a 5 to a 1 asap! It's been five month's.. what a joke!
Hi there,
We have never heard back from you which is a shame.
We of course still stand by our offer.
Please reach out 🙌
Support was kind and responsive at first. I was guided on what to purchase and how to use the app. Then I kindly left a review when they asked for it.
Afterwards, I paid money and purchased a section. I need help but customer support is not even responding at all. I don't recommend.
Hey Omer!
Very sorry that we missed an email from you.
Not that standard we try and live up to.
We have tried to contact you for the last 7 days with no luck.
Any chance you can get back to us?