Section Store: Theme Sections
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The app itself is good, lots of sections to choose from and they charge one time fee instead of monthly. But the customer service is horrible. I emailed about two bugs and the responses were extremely slow, and they didn't even bother to read my emails . After two weeks of emailing them about the bugs, they are still not fixed. So I'm giving up and switching to the other app.
Hi Annie,
We have answered all your emails and had a 2 day break during Christmas holidays.
The section is working but was hidden through theme editor. That is why you could not see it.
Great sections and great prices. I appreciate them not taxing me monthly. The only reason it's not five stars at the moment is because some sections were a little buggy, but they are helping me through good customer service through email.
**Update: I was able to come to a resolution with the team at Section Store, and whilst it took a bit longer than I'd have liked, I'm grateful for their efforts. Thank you.**
I purchased one of the comparison tables from Section Store, and after purchasing I learned that it gave me the option to add limited columns, which wasn't listed anywhere on the sales page. I've messaged the team multiple times through the contact form and email supplied to try to get some resolution with only one reply coming from them saying they haven't received any of my messages. If you're looking to buy one of their comparison tables, be aware of this as it is pretty restrictive. If I get no reply, after weeks of chasing already, I'll be left with no choice but to pursue a chargeback on my credit card.
Hey,
This is Daniel - founder of app.
I just went through our tickets and can only find one record from you, that we replied to.
Could you contact me personally: danielkr@live.dk
I will also refund you for this straight away - no need to pursue a chargeback.