Section Store: Theme Sections
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I bought 3 sections from this app because their FAQ clearly says the sections work with all Shopify themes and require no coding skills. Unfortunately, that turned out to be false.
• Out of 3 sections, only one worked.
• The testimonial section (#28) didn’t display at all. When I contacted support, they admitted it was a conflict with my theme and offered me an exchange, but I don’t want an exchange — I expected it to work as advertised.
• The product page videos section couldn’t even be added to my product page. Support told me to follow instructions for “Shopify 1.0” which required manual coding (exactly what they promised wasn’t necessary). Even after following those steps, it still didn’t work.
• The third section doesn’t look like the demo they show on their store.
I contacted support multiple times asking for a refund but got no reply. Overall, very disappointing experience. The product did not match the claims, and the lack of response makes it worse.
Comprei várias secções e a maioria não funciona, não consigo acrescentar nada no site.
I installed the Bundles #2 app, but it doesn't work. The goal is for the product to appear in the shopping cart when I add it. However, it won't. I need help ASAP, please.
Staff refuse a refund even though their app doesn't function on my store utterly against the law in Australia!
Hi Naomi,
We did refund and it takes 1-2 days to process. The section is still live on your store. Let us know if we can help with anything else :)
/Daniel
I heard such great things ab section.store so I bought a bunch of sections that should be compatible with my store and half of them are glitchy/ broken/dont show up on the page. The kicker is the support team is non existent. After trying to reach out to them over 5 times via email and contact form for the last 2 weeks to get assistance and nothing but crickets. Worst customer support ive ever experienced.
It never works like its displayed, you will need custom coding for it to work or look anything like its displayed on the app preview, very bad and rude customer service, its will take days of back and forth for it to even work properly on site. typical app, over promise and under deliver.
headers doesnt work, i can't apply the cart drawner, and my header change in eatch page
So, I downloaded this app and decided to use it on my store for some sections. Prior to adding the sections, I spent hundreds with a developer to speed up my store and my store had been the fastest it’s ever been. Since then, I’ve compressed all my images and been super selected with the apps I’ve downloaded to not hinder my speed. I’m not a developer by nature but I followed the developer's recommendations. So I trusted this app’s claims that it would not slow down my store, unfortunately it did. My store slowed down significantly! My store speed went from a 2.42 second load time to close to 8 seconds! I reached out to the developers of this app to tell them this, I was requesting an exchange because I thought a text based section would be better since the scrolling collections sections was the issue and basically told they can’t do anything about it and it’s not their app. I was also told to reach out to a Shopify experts to help with this matter. Be careful with this app and the sections.
I spend a lot of money optimizing my store speed and cleaning up destructive, irrelevant code. This app will give you custom sections that will weigh your store down and cause you to pay even more. This was not worth it at all. I want a refund for the sections I purchased...
Many of the app are not comparable with Horizon Theme and they don't give you the choice to test before buying or to get a refund.