[Maestrooo] Section Feed

We're sorry to hear about the inconvenience. Our app has indeed been restricted by Meta (owning company of Instagram), which caused this breakage. We're trying to reach them to get the app up and running but, as Meta doesn't have any contact form to reach them easily, we don't have a exact ETA on when the app will be back. We have, as a consequence, temporarily hide the app from the app store.

In the interim, we would recommend you to switch to a paid Instagram app from the App Store if showing the Instagram feed on your store is vital to your business.

EDIT: we're happy to let you know that Meta has re-enabled the access to the app. You should now be able to re-connect your Instagram account in the app to show your media.

Hello. We're sorry to hear about your bad experience. A few things to note though:

* The current issue impacting Section Feed is indeed due to Instagram ; our app has been revoked without prior notice, which suddenly leaded the app to stop working. We have unlisted the app so new merchants can't install it anymore, and we have currently re-submitted the app for validation against Instagram. Please note this usually take a few days. We will warn you once the app is reverted.

* Regarding our themes, this is unfair. Our theme is a paid product, while this app is a free product that we released to merchants for free, when Instagram blocked the ability for themes to directly get Instagram media. We developed and offer this app for free, we've never made a single dollar of revenue on it since its release a few years ago; this is an app that we maintain and develop on our free time. The app is being used by more than 30,000 merchants on Shopify, and we always decided to keep this app free, despite the high support cost and maintenance.

Also, as for any system that depends on a third-party (here Instagram), such issues might arise (this is the first time it has happened in 5 years), and while we're sorry about the inconvenience it is causing, please note that we're doing our best to try to have Instagram re-activate the app, so that it can be up and running.

But please do not compare this app to our themes, which is our paid product, developed by a different team, and supported by over 15 people in the company.

We're sorry to hear you're having a bad experience. However, we have been unable to find any support tickets related to your store PrimePepper. Can you please try to reach us again? Please also note that Section Feed is a free app that we're offering to customers, but please note that tickets for the free app are less priority (we try to answer within 48h instead of 24h for our paid themes).

Regarding our theme, we can see that you're using our theme Warehouse, but we can't find any support ticket associated with your store either.

We would, therefore, appreciate it if you could give us a bit more context here about your issues, as it feels a bit unfair here. You can reach our support here: https://support.maestrooo.com/article/203-contact-us

EDIT: we're happy to let you know that Meta has re-enabled the access to the app. You should now be able to re-connect your Instagram account in the app to show your media.

What a compliment you make to us, our support team thanks you, we are always very happy to help the merchants who trust us.

Thank you for your review 😀 !