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After looking and trying many different customer analytics/customer loyalty apps for both insights and syncing to Klaviyo, this one is the best we've found. The analytics , UX, and design of how data is presented is very intuitive and questions we had our customers were answered in one of the many different tabs. The ability to sync to our marketing stack incl FB and Klaviyo is very helpful. Don't think we'll need a data team for a while as this will take us far.
Wow, we really appreciate these kind words. We are so glad you've made Segments a part of your team and we're honored to be a part of your growth!
I am now able to make segments that are consistent across my email and SMS channels. This is a game-changer and a huge time saver.
This is the fastest way to get granular insights into my customer and prospect bases, build segments, and analyze crucial purchase and retention data. Segments gives you the data you need to make decisions, instantly. Shopify should acquire this app and build it into their platform.
Thank you! I'm glad you were able to make decisions using data from Segments. That's why were are here!
Segments is a must-have app for better understanding your customers. Love the Klaviyo integration. Great support from John and the team as well!
Thank you so much for the awesome review! We work hard to to improve the app everyday and help you build a long-lasting relationship with your customers!
Do you like waisting your money? Neither do I, so that is exactly why you should choose Segments. It will open your eyes to how customers are spending their money and how you can use that to target more specific and prevent your business from leaving money on the table. This is a lot like taking the red pill and visualising the truth about your business and the best thing is you do not need to be a data analyst or whatnot.
No one likes wasting money! Thank you for the glowing review and "taking the red pill" with us to visualize what customers are doing. Let's grow with your data!
Highly recommend - we’ve tried several different analytical apps - this is the first one that gives you recap flexibility to break down the customer and product data into the segments we need to target. With the capability to feed into klaviyo and Facebook this is a powerful tool.
Hey thanks so much! We're very grateful to hear that our software was able to help you breakdown the customers based on product data so you can send more targeted emails and ads! We will continue to improve our product with your support.
I've only been using this app for about a week. I encourage you to install it for at least 1 month to gain the insights. I have been able to redirect our email flows and other teams with the easy to view information. It wasn't that we couldn't parse this ourselves, but it is saving us money by doing it quickly and presenting is better.
Thank you for the kind words. More features to come.. hopefully will keep you around for much longer than 1 month!
This team really knows what they are doing & will provide help in anyway they can for data science to increase your store revenue! John from Segments is great. This app shows us which metrics we need to pay attention to, customer journey's , and also very important which customers are about to churn, so it takes extended help in customer retention as well. They are like your own data scientist for basically nothing! Keep working hard & excited for the future!
Thanks for the awesome review. We definitely want to help in any way we can to help our customers get better access to key metrics and prescriptive insights. We are basically your data scientists!
Amazing app for shopify. Breaks down the data on a very easy way to consume. John, the founder of Segments does an amazing job with his team, delivering a great experience for the clients. I only have great things to say about Segments...
Thanks so much for the glowing review!
Love what these guys are doing. Even on the free plan there's some good stats that have helped with how we do email campaigns. Would like to see more 1-click actions and modeling. Keep it up!
Thanks so much for the review! We definitely will be adding more 1-click segments and actions to our app with your support.
Segments is a great app. It immediately identified groups of customers we could reach out to and build email flows for... and it organized them for us both in Shopify and in Klaviyo.
some of the stuff it created was "obvious" and we could have maybe created the segments ourselves, but it was great that it just handled it for us and honestly we never actually would have gotten around to it ourselves. Plus it also came up with 10 segments that we would not have really thought about. Anyway, great app to try!
Segments is the platform we've been searching for that presents both forward-looking and actionable insights. We love that John, Tony and the team have a data science background and how responsive everyone has been!
Oh wow, thanks so much for this! It makes us really happy to hear that Segments was able to provide both forward-looking insights and make them actionable as well. Most of our team come from data backgrounds, we love data!
I am delighted with Segments. It gives great guidance on cohorts, next purchase and customer journey. It is a time saver too, boiling the stats down to actionable next steps and letting me get to work marketing to customers.
Thanks so much for the review! We are all about make data more human and actionable to help you target your customers effectively!
Data analysis way too complicated and time consuming. Enter [segments] where reports, metrics, visualizations, and integrations (that one would expect from enterprise solutions) but at a fraction of the price. Interface is quite intuitive, features actionable/key insights and easy to navigate for beginners. John is nothing short of amazing in terms of support and platform / feature set evolution. [Segments] by far, is the best in class and a must have to grow your business.
We hear you! We build compassion into our analytics and make data more human and actionable. It's really great to hear we were able to provide an intuitive experience and save you time! Thanks for your support, and we look forward to doing more together!
Excellent app for those looking to find hidden insights within their store. Use this app to grow your average order value, increase frequency of purchase and reduce churn. Very responsive developers, focused on creating a world-class app. A must-use for all ecom companies looking to take their store to the next level.
Thanks for the awesome review! We never stop working for our customers and building towards a world-class app for sure!
Segments is amazing. It will open up new ways of thinking about your business. I've learned so much about customer behavior and our products. Great customer service too and I know they are actively working hard on new features and improvements to the app.
So awesome to hear that you were able to discover new ways to think about your business and your customers. We'll let you know as soon as new features are available too!
WOW this is by far the best analytics app I've seen on Shopify, deep analytics with actionable suggestions.
The support team answered all of my questions ASAP and was super helpful and responsive.
Thank you for creating such an incredible app. a MUST app for any stores that is getting sales
That's awesome to hear, thank you so much for the positive review! I'm glad you found this to be a must have for stores getting sales and the best analytics app you've seen. We are humbled by the encouraging words and will strive to be better every day for our customers!