Seguno Product Reviews

I had tried for two days to get my reviews exported from another company without success. Matt was a blessing. He manually moved all of my reviews over for me so I wouldn't lose them. I very small business, trying to be seen every one of those reviews was important to me

This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with.

Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.

Seamless integration into my other Seguno apps and installation was a breeze. Tech support helped me with one user-error issue and was great to work with. I can't sing the praises of Seguno enough. A phenomenal suite of value-filled apps and top notch service. Couldn't be happier!